Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Customer Care Specialist
Location: Essen, Germany
Business: Business Assurance
Position type: Full Time
Contract type: Permanent Employee
Overview
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About Business Assurance
We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. With DNV, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next-generation solutions and manage their risk picture through our management system certification and training portfolios.
About the Role
We are looking for a new colleague to join our Customer Care Team in Essen. The sooner we can start together, the better! Both our external and internal customers rely on you: you will support project execution in the area of management system certification and bring a strong passion for service and problem-solving.
You will manage your customers from the initial offer stage through audit planning all the way to certificate issuance, providing proof of our successfully completed services. You will have close contact with our customers and work collaboratively with our field staff (auditors). You are our face to the customer. You use your communication skills to explain complex technical topics in a simple and empathetic way – together with the customer, you find solutions. A key part of your new role is showing initiative and having the confidence to make decisions.
Responsibilities
- Support project execution in the area of management system certification
- Manage customer relationships from initial offer stage through to certificate issuance
- Collaborate with field staff (auditors) to ensure successful project completion
- Communicate complex technical topics in a simple and empathetic manner
- Find solutions collaboratively with customers
Requirements
- Core Skills:
- Customer Care
- Communication
- German (Very good proficiency)
- Secondary Skills:
- English (Good proficiency)
- Experience with various IT tools (e.g. MS Office, CRM systems)
- Technical background knowledge and industry experience are advantageous
We Offer
- Regular working time of 39 hours with flextime account and hybrid working options
- Yearly profit share scheme – company-based performance bonus
- 100% employer-funded pension scheme
- Family-friendly yearly Profit Share policy, including eligibility during parental leave (up to 12 months)
- Yearly review of individual career plan & development, including an annual salary review
- 30 vacation days per year
- Subsidized public transport ticket (Deutschlandticket)
- Voluntary sickness supplement up to 12 months
- Company Sports & Urban Sports Club Membership
- Bike Leasing (JobRad)
- Support through the Fürstenberg Institute – confidential counseling and resources to promote mental wellbeing
- Other additional benefits - Sabbatical, Employee Assistance Program, Corporate Benefit
About the Company
Since 1864, we’ve been dedicated to safeguarding life, property, and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.
At DNV, you can expect to deliver career and industry-defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.
Diversity, Equity, and Inclusion
At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision. Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.
Application Process
You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters*). Make sure your application is fully completed, and you tailor it to the specific job listing.
FAQs
How can I find job openings that fit my skills and interests?
Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.
What’s your application process like?
You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters*). Make sure your application is fully completed, and you tailor it to the specific job listing.
Is your recruitment process designed to be inclusive and accessible?
Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.
What types of interviews might I undergo?
Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role.
How long does the hiring process typically take from application to decision?
The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.
How do I know if a recruitment contact is legitimately from your company?
Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.
Are there any fees involved in your recruitment process?
No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.
What should I do if I suspect a job scam?
If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.
Do you support candidates who need a visa?
This depends on the role. Refer to the job posting for details and make sure you have the necessary permissions or visa to work in the country you’re applying for. We’ll check your documents during the recruitment process and let you know if you’re missing anything.
Do you offer relocation services?
Depending on the role and location, we may be able to offer support with relocation. Your recruiter will discuss this with you during the recruitment process.
What’s your approach to hybrid working? Where will I be based?
We’ve adapted to the changing world of work, so depending on your role and location, you'll be able to find a balance between home, on-site and office work that works for you and the business.
Will I need to travel for work?
Travel requirements vary by role but if you have a field-based role then yes, you will need to travel for work. You’ll find details in the job posting itself and you can ask your recruiter for clarification.
What benefits do you offer?
We offer a comprehensive benefits package that varies by role and location. We focus on work/life balance and offer you flexible working hours, vacation allowance, competitive pension, insurance, and a profit share scheme. You’ll find more details on job postings, and your recruiter can answer any specific questions you have.
How much holiday do you offer?
Your holiday entitlement depends on your location and length of service. Please take a look at the job posting for more details and speak with your recruiter if you have questions about a specific role’s entitlement.
What’s your pension policy?
We care about your long-term financial security and prioritize pension and retirement benefits to reflect that. You can ask your recruiter for more information if you have specific questions about our pension policy.
What’s your sick leave policy?
Your health and wellbeing are our priority, and our policies reflect this. You can find out more about our sick leave policy by talking to your recruiter.
What’s your parental leave policy?
We understand how important family life is and support parents with leave policies tailored to their needs. If you have specific questions, please ask your recruiter for more details.
Do you offer bonuses?
You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. You’ll be rewarded as part of our Total Compensation approach each year, which depends on our year-end results.
What’s your approach to wellbeing and health insurance?
Alongside a healthcare package where you can sign up your spouse and any dependants too, you’ll have access to the many wellbeing initiatives we run, including workshops, webinars, consultations with specialists.
What career development opportunities do you offer?
We believe in the 70/20/10 approach to learning – on-the-job training, technical development, and formal learning opportunities. You can check out our knowledge booster program video to find out more about how we nurture your growth and development.
Do employees return to DNV after leaving?
Yes, we regularly welcome back colleagues who have worked elsewhere and then return to us. You can hear one of their stories here.
How can I manage my application/data?
If you log in to your account on our careers site, you can manage your application and data preferences.
Can I sign up for job alerts?
Yes, you can register for job alerts by joining our Talent Community here. By signing up, you’ll be first to learn about new job opportunities that could be the perfect fit for you.
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Disclaimer
Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.