Customer Care Specialist - French Market

About the Position

Customer Care Specialist - French Market

We are looking for a Customer Care Specialist for the French Market to join our team at Amenitiz. Based in Barcelona, Spain, this role is on-site and full-time.

Responsibilities

As a Customer Care Specialist, your main duties will include:

• Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance
• Guide customers through the platform, building their product knowledge and reducing dependency on reactive support
• Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed
• Build strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention
• Listen actively and adapt your communication style to each customer's profile and level of technical familiarity
• Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes
• Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop
• Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance

Requirements

• Native French speaker with strong written and verbal English
• Fluent in Spanish is a strong plus
• Minimum one year of experience in a customer-facing role - chat, phone, or email support
• Strong customer orientation with the ability to tailor communication to different profiles and situations
• A natural problem-solver: structured in your approach, creative when needed, and calm under pressure
• Empathetic and attentive - you listen to understand, not just to respond
• Organised and proactive, with the ability to manage multiple open cases without losing quality or follow-through
• Comfortable working autonomously while collaborating effectively across teams

We Offer

• Competitive salary with performance-based incentives
• Stock options with a progressive vesting schedule
• Comprehensive health insurance
• 25 days of holidays from day one, rising to 28 after your first year and 30 after two years
• €10 a day for lunch through our virtual canteen, Kombo, every day you work from the office
• Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options
• On-demand salary access - no need to wait until the end of the month
• Any book, purchased for you, plus access to a shared team library
• An international team of 35+ nationalities based in one of Europe's leading tech hubs

About the Company

Amenitix is a leading company in the tech industry, providing innovative solutions to independent hoteliers and property owners. Our team is diverse and international, working together to improve the way businesses operate.