Customer Care Specialist

About the Position

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Let’s drive your career forward!

Join us as a Customer Care Specialist.

Hiring Process

• Online introduction and training (5 days).
• In case you have any questions, feel free to contact our recruiter directly or via email at ue.nolku%40aveyobila.asilxum - we’re here to help!

What Our Offer Includes

• Education and development:

  • Corporate library
  • Long-term training of managers
  • Internal knowledge sharing
  • Subscription to thematic resources
  • Corporate English lessons
  • Annual team budgets for training
  • Referral program

• Work-life balance:

  • Support for maternity and paternity leave
  • Paid sick leave
  • Sport activities
  • Corporate team buildings
  • Presents for holidays
  • Financial support with the loss of a relative

Responsibilities

• Work with the incoming line, communication in chats
• Information support and consulting for customers and partners of the service
• Conflict resolution

Challenges for the First Three Months

• Get acquainted with the company’s product, processes, and standards
• Master all the tools used by the department
• Be able to navigate the processes at every stage of their work
• Qualitative elaboration of work tasks and goals
• Independence of decision-making in the area of responsibility
• Understand and navigate the processes of related departments
• Quality fulfillment of KPIs

Requirements

• Knowledge of Uzbek and Russian languages in oral and written formats is required
• High level of communication skills, active life position, intelligence, competent speech, ability to adapt to the interlocutor
• Confident PC user
• Call center experience will be an advantage
• Experience in handling inquiries in chats will be an advantage

Working Hours

• 8-hour working day, from 9 a.m. to 6 p.m., Monday to Friday
• Cooperation in accordance with the legislation of Uzbekistan

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