Customer Coach

About the Position

We are looking for a Customer Coach to join our team at Walcu. If you are passionate about helping clients succeed with our software, this could be the perfect role for you. This is a full-time, permanent position with a personalized salary.

Responsibilities

• Build healthy and strategic relationships with clients.
• Take ownership of the account once onboarding is completed.
• Train and support clients to fully leverage Walcu.
• Understand clients' business, goals, and challenges to turn the tool into tangible impact.
• Identify account growth opportunities and propose expansions.
• Monitor account health and act before problems arise.
• Share actionable feedback with the Product team.

Requirements

• Native English speaker with proficiency in Spanish.
• Excellent writer with powerful communication skills.
• Strong emotional intelligence and empathy.
• Tech-savvy, proactive, and takes initiative.
• Experience in client management within a SaaS environment.

We Offer

• Full-time contract - 40 hours per week.
• Permanent contract.
• Personalized salary based on your experience and goals.

About the Company

Walcu is a company that believes in helping clients succeed on their own. We don’t just execute on behalf of clients; we teach them how to succeed independently.

If this sounds like the challenge you’re looking for, apply now and let’s talk!

Interested in this opportunity?

Send us your CV!

If you’d love to work at Walcu but feel this isn’t the right role for you, check out our other open positions.

Participation Policy, Personal Data Processing and Assignment of Image Rights

Applicable to events organized by Walcu, a commercial brand operated by Aldajo Trading, S.L.

Express acceptance of this policy is mandatory in order to request attendance and participate in the event.

1. Data controller

The controller of the personal data is Aldajo Trading, S.L., under the commercial brand Walcu.

2. Personal data processed

By requesting attendance or participating in the event, the data subject authorizes Walcu to process the data provided during registration, including:

• First and last name.
• Company or organization.
• Position, function or professional role.
• Email address.
• Phone number.
• Professional information provided during registration.

3. Purposes of processing

The data may be used to manage registration, assess and confirm participation, organize the event, send related communications, prepare attendee lists, facilitate professional networking and carry out communication, marketing and promotional actions linked to the event.

4. Data sharing

The participant accepts that Walcu may share their name, company, position, professional email address and professional phone number with other attendees, speakers, sponsors, collaborators or event participants, for networking, professional collaboration and business opportunity generation purposes.

5. Photographs, videos and image

During the event, photographs, videos, recordings, broadcasts, interviews and other captures of image and voice may be made.

The participant expressly authorizes Walcu to capture, reproduce, edit, publish, distribute and publicly communicate their image, voice and appearance in such materials.

6. Use of audiovisual materials

The materials may be used, without financial compensation, on social networks, websites, advertising campaigns, commercial communications, presentations, press releases, blogs, corporate materials and any other promotional or communication channel of Walcu or the event.

7. Talks and participant content

Speakers, moderators, panelists or collaborators authorize Walcu to record, edit, reproduce, publish and distribute their interventions, talks, presentations, audiovisual materials and content presented during the event.

The speaker guarantees that they hold the necessary rights over the materials used and shall hold Walcu harmless against any third-party claims related to such content.

8. Subsequent communications

Walcu may contact participants after the event to share documentation, content, information about future editions, networking opportunities, news, products or services related to its activity.

9. Data subject rights

The participant may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability by sending a written communication addressed to Walcu.

10. Acceptance

By requesting attendance or participating in the event, I declare that I have read, understood and accepted this Participation Policy, Personal Data Processing and Assignment of Image Rights.