Customer Community & Enablement Manager

About the Position

We're seeking a Customer Community & Enablement Manager to build strong relationships with Threecolts customers, grow engagement across our communities and help customers get the most value from our products. This is a hands-on, customer-facing role focused on community management, product education, live training and customer advocacy.

About Threecolts

Threecolts is a software suite built for consumer brands, helping them recover revenue, operate more efficiently and grow across major retailers and marketplaces. Our largest business, Margin Pro, helps brands recover money owed to them by retailers and marketplaces such as Amazon, Walmart and Target by managing disputes on their behalf. Alongside this, we’re building and scaling newer products, including AI Operator and Retail 365, while continuing to grow our portfolio of subscription products across our customer base.

Responsibilities

• Manage and grow engagement across Threecolts and Seller 365 customer communities.
• Host live customer education sessions, webinars, workshops and product demonstrations.
• Create helpful educational content, including tutorials, FAQs, onboarding guides and product walkthroughs.
• Build strong customer relationships and encourage participation in events, research, betas and advocacy.
• Gather customer feedback, identify recurring challenges and share insights with internal teams.
• Recruit and coordinate customers for product testing, research and feedback programs.
• Represent Threecolts confidently on customer calls, video and at virtual or in-person events.
• Work closely with Education, Customer Care, Product and Innovations to improve the customer experience.

Requirements

• Experience in community management, customer education, customer success or a similar role.
• Confident presenting, hosting webinars and delivering product training.
• Strong communication and relationship-building skills.
• Ability to quickly learn software products and explain technical features simply.
• Experience creating customer-facing educational content.
• Proactive, organized and comfortable managing multiple priorities.
• Comfortable appearing on camera and engaging directly with customers.

Nice to Have

• Experience in ecommerce, marketplace selling or SaaS.
• Familiarity with AI tools.
• Video editing skills.

Salary

$45,000

Employment Type

Full-time/WFH

About the Company

Threecolts is a global team of 340 people across 33 teams, having grown through 24 acquisitions. We operate with a flat structure, giving people real ownership and the ability to move quickly. AI is embedded in how we work across the business, helping us increase speed, improve quality and operate at scale.