Customer Data Analytics - Senior Manager

About the Position

Customer Data Analytics - Senior Manager

We are seeking a highly skilled Senior Manager with hands-on experience in customer data analytics to join our team in London.

About the Role

We are looking for a highly skilled Senior Manager with hands-on experience. The ideal candidate will have extensive experience in one (or more) of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. The candidate should have strong commercial experience with a proven track record, driving growth, senior leadership, management, C-suite relationships, focus on building RFPs/RFIs, drafting SOWs, costing up engagements, and client negotiation.

Responsibilities

• CX Data Expert: A leading subject matter expert in data driven marketing, marketing/media measurement, customer/consumer research, digital journey optimisation, personalisation, MarTech, CRM/loyalty analytics, CDPs, and AI applications within CX.
• Strong Delivery Leadership: Experience leading cross-functional teams to understand business challenges and create valuable products and/or solutions such as insight solutions (including BI reporting suites), MarTech/data driven CX solutions, or ML/AL solutions (including predictive, forecasting, classification, and deep learning models).
• Project Management Excellence: Proven project management experience, including planning, execution, and successful delivery of Analytics and AI/ML POCs, MVPs, and production-grade solutions.
• Account and Portfolio Management: Proven experience building strong relationships with senior stakeholders/C-suite, identifying and executing against new sales opportunities, and overseeing large-scale portfolios of work.
• Commercial Acumen: Strong commercial experience responding to RFP/RFIs, drafting SOWs, costing up engagements, and client negotiation.
• Practice Development: Actively grown and developed internal capabilities through campaign development and marketing, running internal think-tanks, writing whitepapers, offer and proposition developing, and leading on team operations (such as recruitment, L&D, and people performance management).
• People Manager: People management skills, including mentoring, guiding, and developing team members.
• Excellent Communicator: Strong written communication, presentation, and data-driven storytelling skills, with the ability to communicate complex ideas clearly to senior client stakeholders.
• Innovative Mind: A strong interest and experience with the latest advancements in data, AI, machine learning, and data science.

Nice to Have

• Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector)
• Familiarity with Agentic AI development and use cases

We Offer

• Flexible benefits options to suit your personal circumstances
• A variable element dependent on grade, company, and personal performance

About the Company

About frog

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements, and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. Frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs prize humor, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large.

About Capgemini Invent

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

More information is available at: Capgemini Invent