Customer Delivery Manager

About the Position

We are seeking a Customer Delivery Manager with 9-12 years of experience to oversee service chains and ensure operational stability.

Responsibilities

• Responsible for service chains of a specific business service product across various organizational units
• Responsible for combined services for his delivery account in accordance with the agreed OLA
• Responsible for KPIs and SLAs, OLAs of the contracted services
• Accountable for the technical content of operational specialized technical concepts
• Deliver input for resource planning to ensure operational stability
• Ensure the quality of provided services and provides operational support
• Coordinate, manage, and monitor operational performance
• Identify, formulate, and implement the improvement of processes and policies to maximize operational output
• Steer the respective Operation Managers
• Operational interface between the production, the service delivery management (SDM), and other delivery units for the ordered delivery elements
• Explanation of production options for SDM
• Accountable for the default reporting ordered by the SDM
• Monitor, manage, and improve the efficiency of provided services
• Single point of contact towards the internal customer

Requirements

• Effective communication
• Presentation skills
• Negotiation skills
• Team work cooperation
• Finance literacy
• Intermediate MS Office
• Advanced ITIL Process Overview
• Languages: English and German

We Offer

• Competitive salary
• Opportunity to work with a leading IT and digital transformation company
• Professional growth and development

About the Company

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Additional Information

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