Customer Education Consultant

About the Position

Customer Education Consultant

We are looking for a passionate and committed Customer Education Consultant to join our team at Box, the leader in Intelligent Content Management. As a Customer Education Consultant, you will play a crucial role in driving user adoption and engagement through dynamic training and education.

Responsibilities

• Build collaborative relationships with a range of customers spanning industries
• Ensure that both new and existing Box customers are equipped to drive end user excitement and strategic adoption of Box and long-term behavior change
• Design and deliver dynamic and engaging learning experiences across different mediums (written, live-delivery both in-person and via webinar, recorded video, etc.)
• Work closely with a cross-functional team of implementation, change management, and technology consultants to identify sophisticated content use-cases, overcome the people-centric challenges of moving to a cloud environment and help create education solutions that address your clients' business needs
• Support the development of practical change and adoption activities such as key messaging, communications, and enablement plans
• Help customers successfully transition to new ways of working in a cloud environment through a blend of education and adoption support

Requirements

• 4+ years of experience in education or technology training roles
• Led engaging virtual and in-person training sessions and your classroom participants raved about your sessions
• Built education curricula in consultation with clients to drive adoption, change, and business results
• Familiarity with the latest trends in the learning field and with e-learning development
• Exposure to, or interest in, change management concepts such as stakeholder engagement, communications, or adoption planning
• Experience with visual design suites (Adobe Suite, Camtasia, Articulate 360, etc.) or video-editing is a plus

We Offer

• Competitive salary range: $121,500-$130,000 USD
• Opportunity to work in a hybrid environment (minimum of 3 days in the office)
• Comprehensive benefits package including equity, stock plan, and performance-based pay
• Generous time off policy, including flexible time off, birthday holidays, VTO, and a sabbatical after seven years
• Career growth opportunities through learning programs and clear career paths
• Global, inclusive benefits including mental health, wellbeing, and family support
• Paid parental leave, fertility, and family-forming benefits
• Monthly wellness subsidy for fitness and Fresh Air Days to recharge
• Community involvement opportunities with employee-led resource groups, interest groups, and paid volunteer time off

About the Company

Box is the leader in Intelligent Content Management, empowering organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. We are headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

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