Customer Education Consultant

About the Position

Customer Education Consultant

New York, NY, United States

At Box, we are the leader in Intelligent Content Management. Our platform empowers organizations to collaborate, manage content lifecycle, secure critical information, and transform workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Our mission is to bring intelligence to the world of content management and empower our customers to transform workflows across their organizations.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Responsibilities

• Build collaborative relationships with a range of customers spanning industries
• Ensure that both new and existing Box customers are equipped to drive end user excitement and strategic adoption of Box and long-term behavior change
• Design and deliver dynamic and engaging learning experiences across different mediums (written, live-delivery both in-person and via webinar, recorded video, etc.)
• Work closely with a cross-functional team of implementation, change management, and technology consultants to identify sophisticated content use-cases, overcome the people-centric challenges of moving to a cloud environment and help create education solutions that address your clients' business needs
• Support the development of practical change and adoption activities such as key messaging, communications, and enablement plans
• Help customers successfully transition to new ways of working in a cloud environment through a blend of education and adoption support

Requirements

• 4+ years of experience in education or technology training roles
• Led engaging virtual and in-person training sessions
• Built education curricula in consultation with clients to drive adoption, change, and business results
• Familiarity with the latest trends in the learning field and with e-learning development
• Exposure to, or interest in, change management concepts such as stakeholder engagement, communications, or adoption planning
• Experience with visual design suites (Adobe Suite, Camtasia, Articulate 360, etc.) or video-editing is a plus

We Offer

• Competitive salary: $121,500 - $130,000 USD
• Hybrid work model: Minimum of 3 days per week in the office
• Comprehensive benefits and perks
• Opportunity to work with cutting-edge AI and content management technologies

About the Company

Box is an AI-first company that values diversity and inclusion. We strive to create a culture where unique and diverse experiences are celebrated and contribute to our success. We are committed to providing equal opportunity and reasonable accommodations for applicants with disabilities.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

Notice to applicants in Los Angeles and San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles and San Francisco Fair Chance Ordinances.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Apply for this job

If you are passionate about technology and its impact on the enterprise, and you are eager to learn and grow in a dynamic environment, we encourage you to apply!