Customer Enablement Specialist

About the Position

Customer Enablement Specialist

At Phrase, we help open the door to global business by providing the world’s leading Language Intelligence Platform.

The Phrase Platform combines AI, agentic orchestration, and a headless, API-first architecture in one composable system. Beyond translation, it orchestrates and adapts content to culture, audience, channel, brand voice, and intended outcome in any language, for every audience. It applies the context that makes content perform in every market: quality standards, glossaries, prior translations, and cultural nuance. Every team, in every region, can ship content that is on-brand, on-point, and ready for any audience.

Phrase gives enterprises the intelligence to automate workflows, the freedom to connect their own tools and engines, and the control to govern global content at scale.

With a global team based in our offices, and remote colleagues across Europe, the UK, the US, and the APAC region, Phrase offers an international environment built on collaboration, innovation, and shared purpose.

Responsibilities

• Guide new customers through standardized onboarding packages, ensuring completion and measurable value realization within 90 days.
• Conduct yearly workflow audits for selected accounts, uncovering usage inefficiencies and improving customer ROI.
• Translate technical features into easy tutorials.
• Track multiple customers through the onboarding window.
• Support the Academy team in building educational content.
• Host “Ask Me Anything” sessions with live audience.

Requirements

• Deep expertise as a Phrase “Power User.”
• Ability to explain technical concepts (APIs, workflow builders, LLM-based solutions, etc.) to non-technical users.
• Strong organizational skills for high-volume account management.
• Ability to think quickly and provide practical, experience-based advice during live client calls and Q&A sessions.
• Mastery of live presentations to large audiences.
• Experience creating video walkthroughs or tutorials.
• 5+ years of hands-on experience in the localization space.

Nice to Have

• Familiarity with LMS platforms and Academy tools.

We Offer

• Work experience in a successful and growing global SaaS company.
• Be part of an international team in Europe, APAC, and the Americas.
• Expert colleagues in their field who are determined to build the best localization platform on the market.
• An agile work environment, where it is encouraged to take smart risks.
• A culture full of trust, support, and loyalty.
• A positive, open-minded, and innovative atmosphere.
• Support in your professional development and personal career goals.

About the Company

Phrase is committed to ensuring equal pay for equal work and work of equal value between women and men. Our aim is that our workforce will be truly representative of all sections of society and that each worker feels respected and able to give their best. The job requirements and salary range for this job have been established through a gender-neutral job evaluation and classification process. This process objectively assesses the skills, responsibility, effort, and working conditions required for each job. This systematic approach ensures fair pay regardless of who performs the work. We welcome applications from all qualified candidates regardless of their sex, race, or ethnicity, disability, religion/belief, sexual orientation, gender identity, or age.

We value and welcome different perspectives, experiences, and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.