Customer Engagement & Service Agent
Nice to have's
Job description
About the Position
Customer Engagement & Service Agent
Location: Lublin, Poland
Remote: Available
Employment Type: Full or part-time
Start Date: June 2026
Your Mission
As a Customer Engagement & Service Agent, you will be part of the customer help center for a public institution. Your tasks will include:
- Answering questions regarding the rules of conducting an economic activity in Poland
- Providing tech support for the Ministry’s website
- Communication channels: phone (inbound, outbound), live chat (inbound)
Address: Aleja Wincentego Witosa 16, Lublin
Responsibilities
- Respond to customer inquiries about economic activity rules in Poland
- Offer technical support for the Ministry’s website
- Utilize communication channels such as phone and live chat
Requirements
- Experience in customer service in the last 2 years (at least 12 months) – essential
- Polish language skill on C1 level – essential
- English language skill on B2 level – essential
- Polish sign language on B2 level – optional
- Ukrainian language skill on B2 level – optional
- No criminal record
- Secondary education
- High manners and personal communication skills
- Ability to write quickly and correctly
- Readiness to receive a large dose of information on entrepreneurs' law
Our Benefits
- Full-time or part-time employment contract
- Paid training
- Parking under the building
- Salary that increases with experience
- Subsidized employee meals
- Private medical care
- Subsidies for sports activities (FIT PROFT card)
About the Company
Unsere Ambition ist es, die erste Wahl in Europa für Service Management zu sein!
Mit unserer Plattform können Kunden IT- und Geschäftsprozesse, Assets, Endgeräte und Identitäten effizient verwalten, um Produktivität, Agilität, Sicherheit und das Mitarbeitererlebnis zu verbessern. Durch die Bereitstellung digitaler Arbeitsumgebungen und IT-Self-Service mit ganzheitlicher Integration und automatisierten Prozessen digitalisieren und automatisieren wir die täglichen Aufgaben unserer Kunden.
Werde Teil unseres vielfältigen Teams von 600 Fachkräften in ganz Europa! Unsere Unternehmenskultur basiert auf starken Werten, wobei der Erfolg unserer Kunden oberste Priorität hat. Wir unterstützen dein persönliches und berufliches Wachstum und helfen dir, dein volles Potenzial durch individuelle Ziele zu erreichen. Begleite uns auf einer Reise, auf der du dich sowohl beruflich als auch persönlich weiterentwickeln kannst.
Wir setzen auf ein inklusives und vielfältiges Arbeitsumfeld und begrüßen Bewerbungen aller Personen, unabhängig von Geschlecht, Alter, Behinderung, ethnischer oder sozialer Herkunft, Religion oder Weltanschauung, sexueller Orientierung oder Identität.
Contact Person
For questions, please feel free to reach out to Kalina Stachel ([email protected])
© MATRIX42 Ukraine. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
About Matrix42Recognized by Gartner as a unique, visionary vendor, Matrix42 delivers and manages future-ready, self-service digital workspaces that meet the needs of today’s location-independent workforce. It achieves this with a complete, centralized and automated solution that provides authenticated access to workspaces across aggregated physical, virtual and mobile environments.Advantages for executivesBusiness managers benefit from: an easier way to ensure software compliance; complete transparency over software deployment approval and license costs; a comprehensive overview of workspace infrastructure and the status of its components; and the ability to manage workspaces as an automated business process.Advantages for IT managersIT managers benefit from faster and simpler software distribution, support, management and maintenance. They use Matrix42’s products and solutions to become IT service providers, delivering role-specific workspaces to end user customers through extensive automation and consistent, self-service interfaces.Advantages for usersEnd-users are empowered with authenticated, self-service access to an individualized workspace on any device, featuring the specific portfolio of applications they need to perform effectively.Ultimately, the value of Matrix42 products and solutions can be measured in lower operational IT costs, greater software license efficiency, reduced IT admin workloads, simplified compliance fulfillment and happier, more productive employees.That’s why over 6,000 organizations including BMW, Infineon and Carl Zeiss rely on Matrix42 every day.
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