Customer Engagement & Service Agent
Job description
About the Position
Customer Engagement & Service Agent
Lublin, Remote Poland
Full or part-time
Fixed-term
Start of work – November 2026
Responsibilities
- Answering questions regarding rules of conducting an economic activity in Poland
- Ad tech support for Ministry’s website
- Channels: phone (inbound, outbound), livechat (inbound)
Requirements
- Experience in customer service in the last 2 years (at least 12 months) – essential
- Polish language skill on C1 level - essential
- English language skill on B1 level - essential
- Ukrainian language skill on B2 level – essential
- Polish sign language on B2 level – optional
- No criminal record
- Secondary education
- High manners and personal communication skills
- The ability to write quickly and correctly
- Readiness to receive a large dose of information on entrepreneurs' law
Nice to Have
- Student status – optional
We Offer
- Full-time or part-time employment contract
- Paid training
- Parking under the building
- Salary that increases with experience
- Subsidized employee meals
- Private medical care
- Subsidies for sports activities (FIT PROFT card)
About the Company
We are the European choice in intelligent service management – built on trust, powered by people!
At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly-driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service.
Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day.
Our culture is built on a strong, value-based performance mindset-because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day:
- We love customers – we put customer success at the heart of everything we do
- Make it happen – we take ownership, act with speed, and turn ideas into impact
- Better every day – we continuously learn, improve, and push boundaries
- With respect – we collaborate with trust, openness, and appreciation for each other
Together, these values define our high-performance culture-one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential.
We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.
Contact Person
For questions, please feel free to reach out to Kalina Stachel ([email protected])
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