Customer Engagement Specialist (Mid-Level or Senior)

About the Position

Bring your ideas to life at Boeing. We innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful, and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defense, Space and Security (BDS) has an exciting opportunity for a Customer Engagement Specialist (Mid-Level or Senior) to join the BDS Vertical Lift team in Ridley Park, PA!

Responsibilities

• Supporting customer events within the BDS Vertical Lift business
• Planning, coordinating, and executing complex customer visits, special events, conferences, product demonstrations, site tours, and sponsored functions for U.S. Department of Defense and international customers, Boeing and industry partner executives, elected officials, community groups, local government representatives, and suppliers
• Demonstrating leadership, event project management, marketing, communication, and team-building skills
• Organizing and leading a multi-disciplinary team, including facilities, marketing/communications, graphics, security, transportation, and other partners, to execute the event plan
• Continuously collecting, integrating, and proactively sharing information with all stakeholders to ensure alignment with the plan
• Supporting senior executives through briefings, plan reviews, and development of executive event schedules
• Researching and evaluating potential venues based on customer requirements such as budget, group size, format, site accessibility, aesthetics, and A/V needs; conducting site inspections as needed and recommending preferred venues
• Strengthening internal and external customer and supplier networks
• Providing direction to others to ensure successful completion of tasks
• Implementing logistics for complex and/or highly visible visits and events in accordance with company policies and procedures, branding requirements, business courtesy guidelines, and U.S. and foreign government regulations
• Applying strong knowledge of customer customs and cultures to all aspects of the visit or event, while providing sound protocol guidance and taking appropriate action
• Demonstrating strong business knowledge, flexibility, attention to detail, decisiveness, forward thinking, and a positive approach to change and innovation
• Managing multiple projects simultaneously with minimal supervision, meeting deadlines and budget targets, and maintaining effective working relationships and customer partnerships
• Providing on-site management of event resources
• Facilitating process improvements based on detailed analysis of feedback

Requirements

• Basic Qualifications (Required Skills/Experience):

  • 3+ years of experience assembling and delivering key briefings both to senior leadership as well as through the organization
  • 3+ years of experience planning, organizing, facilitating and/or executing large-scale meetings and events
  • 3+ years of experience with managing multiple projects concurrently
  • Able and willing to travel domestically and internationally 15-25% of the time
  • Experience leading cross-functional, geographically dispersed teams

• Preferred Qualifications (Desired Skills/Experience):

  • 5+ years of experience developing and maintaining relationships and partnerships with senior management, customers, stakeholders, peers, and partners
  • Certified Meeting Professional, Certified Government Meeting Professional, or other event marketing industry certification
  • Experience developing and managing event-related technology including registration systems, event management systems, event apps, etc.
  • Experience with working with international customers
  • Experience with contracts and negotiations

We Offer

• Competitive base pay and variable compensation opportunities
• Generous company match to your 401(k)
• Industry-leading tuition assistance program
• Fertility, adoption, and surrogacy benefits
• Up to $10,000 gift match when you support your favorite nonprofit organizations
• Relocation assistance is not a negotiable benefit for this position
• Employer will not sponsor applicants for employment visa status

About the Company

Boeing is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

Apply Now

Applications for this position will be accepted until Oct. 15, 2026.

For more information about Boeing and our benefits, visit our careers page.