Customer Engineer - Open Banking @ING Hubs Romania

About the Position

Customer Engineer - Open Banking @ING Hubs Romania

We are looking for a passionate Customer Engineer to join our Open Banking team at ING Hubs Romania. This role is pivotal in developing and expanding ING's state-of-the-art payment and settlement services, focusing on delivering innovative solutions through APIs.

Responsibilities

• Advise and assist customers in designing, building, testing, and operating applications that use ING APIs and products available at developer.ing.com, with a focus on technical implementation and complex API integrations.
• Organize and conduct technical workshops and “deep-dive” sessions with customers, both virtual and on-site, to ensure that API integration and go live are a smooth and seamless experience.
• Advise and assist ING teams in designing their API, endpoints, requests, and responses based on the OpenAPI Specification and ensure design and implementation guidelines are met.
• Work hands-on with ING APIs to demonstrate and prototype integrations in customer/partner environments.
• Use modern tooling and possibly sandbox environments to simulate and fix issues quickly.
• Create technical documentation on a variety of API-related topics, ranging from generic Get Started guides to more detailed articles/technical blog posts about API and security concepts contributing to Open Banking developer forums.
• Provide high-quality guidance for our customers and share best practices with the larger community worldwide and ensure implementations of the ING APIs remain compliant with regulations.
• Educate and mentor our developer support organization to enhance its efficiency and effectiveness and disseminate best practices in API usage for an excellent developer experience.
• Address major issues with internal ING teams for a resolution that is in the best interest of our customers.
• Act as voice-of-the-customer to feed back customer pains and gains to the ING platform and API teams.

Requirements

• Multiple years of experience as a technical field engineer in a customer-facing role.
• A high level of customer focus and ownership.
• Mastery in understanding and dealing with customer requirements.
• Excellent problem-solving skills for customers’ technical issues.
• Experience in doing code reviews and debugging client code.
• Proficient in making complex information accessible through writing.
• Certified technical writer or vast experience in technical writing of documentation.
• Proven ability to explain technical concepts clearly to non-experts.
• Ability to quickly learn new concepts and emerge as a go-to person.
• Experience with software lifecycle, build tools, and architecting/developing software in various environments.
• Good understanding of API technology, OAuth, PKI/certificates/TLS.
• Experience with multiple programming languages (e.g., Java, Python, and/or NodeJS) to give support on customer-specific problems. Knowledge of API runtime environments (e.g., Linux server) is a plus.
• Keep up-to-date on the latest technical developments relating to industry standards and best practices.
• Ability to identify opportunities for new platform features and API products.
• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• Strong communication skills and easily engage with customers.
• Excellent English (and possibly additional European languages) verbal and written communication skills.
• Collaboration and cultural awareness to work in global teams, aligning with a distributed Global workforce.

We Offer

• Competitive salary
• Full-time employment
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities
• Inclusive and collaborative work culture

About the Company

ING Hubs Romania offers 150 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of 1400 engineers, risk, and operations professionals. We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. Work ethics, honesty, and knowledge sharing are key to our teams and we’re always looking for like-minded people.

For more information about ING and our commitment to diversity, inclusion, and integration, visit our website.