Customer Engineer - Open Banking @ING Hubs Romania

About the Position

Customer Engineer - Open Banking @ING Hubs Romania

We are looking for a passionate Customer Engineer to join our Open Banking program at ING Hubs Romania. This role is pivotal in helping us grow our developer platform, developer.ing.com, into a leading multi-sided platform.

Responsibilities

• Advise and assist customers in designing, building, testing, and operating applications that use ING APIs and products available at developer.ing.com, with a focus on technical implementation and complex API integrations.
• Organize and conduct technical workshops and “deep-dive” sessions with customers, both virtual and on-site, to ensure that API integration and go live are a smooth and seamless experience.
• Advise and assist ING teams in designing their API, endpoints, requests, and responses based on the OpenAPI Specification and ensure design and implementation guidelines are met.
• Work hands-on with ING APIs to demonstrate and prototype integrations in customer/partner environments.
• Use modern tooling and possibly sandbox environments to simulate and fix issues quickly.
• Create technical documentation on a variety of API-related topics, ranging from generic Get Started guides to more detailed articles/technical blog posts about API and security concepts contributing to Open Banking developer forums.
• Provide high-quality guidance for our customers and share best practices with the larger community worldwide and ensure implementations of the ING APIs remain compliant with regulations.
• Educate and mentor our developer support organization to enhance its efficiency and effectiveness and disseminate best practices in API usage for an excellent developer experience.
• Address major issues with internal ING teams for a resolution that is in the best interest of our customers.
• Act as voice-of-the-customer to feed back customer pains and gains to the ING platform and API teams.

Requirements

• Multiple years of experience as a technical field engineer in a customer-facing role.
• High level of customer focus and ownership.
• Mastery in understanding and dealing with customer requirements.
• Excellent problem-solving skills for customers’ technical issues.
• Experience in doing code reviews and debugging client code.
• Proficient in making complex information accessible through writing.
• Certified technical writer or vast experience in technical writing of documentation.
• Proven ability to explain technical concepts clearly to non-experts.
• Ability to quickly learn new concepts and emerge as a go-to person.
• Experience with software lifecycle, build tools, and architecting/developing software in various environments.
• Good understanding of API technology, OAuth, PKI/certificates/TLS.
• Experience with multiple programming languages (e.g., Java, Python, and/or NodeJS) to give support on customer-specific problems. Knowledge of API runtime environments (e.g., Linux server) is a plus.
• Keep up-to-date on the latest technical developments relating to industry standards and best practices.
• Ability to identify opportunities for new platform features and API products.
• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• Strong communication skills and easily engage with customers.
• Excellent English (and possibly additional European languages) verbal and written communication skills.
• Collaboration and cultural awareness to work in global teams, aligning with a distributed global workforce.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities
• Flexible working arrangements

About the Company

ING Hubs Romania offers 150 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of 1400 engineers, risk, and operations professionals. We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. Work ethics, honesty, and knowledge sharing are key to our teams and we’re always looking for like-minded people.

Discover ING Hubs Romania

We started out in 2015 as ING’s software development hub – a distinct entity in relation to ING Bank Romania – then steadily expanded our range to include more services and competencies. Formerly known as ING Tech, as of 2022 we provide borderless services with bank-wide capabilities under the name of ING Hubs Romania and operate from two locations: Bucharest and Cluj.

ING’s Payment and Settlement Services (“PSS”) aims to further mature, develop, and expand ING’s state-of-the-art payments and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable.

PSS is responsible for providing standardized payments and settlements services to multiple ING business lines (WB, Retail, and others) in various countries. There is a clear ambition to also look for external commercialization of our payment platforms.

PSS changes the organization towards a true Services-based organization and, to deliver on ambitious promises, we have organized ourselves into a strong strategic and commercially focused organization around our eight services, where our squads working on those products are enabled by clear prioritization, accountability, and capabilities.

You work in ING’s Open Banking program, created to deliver ING’s Open Banking strategy. Open Banking evolves around Application Programming Interfaces (APIs): a way to easily open-up capabilities and share data. We believe it will help ING to accelerate innovation and collaboration with partners, customers, and platforms to improve customer experiences and create new business models. Key to success is our developer portal at developer.ing.com which enables parties to connect and create value in an easy, secure, and scalable way.

Apply now

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).

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