Customer Engineer – Specjalista/tka ds. Diagnostyki

• Pełny etat

About the Position

We are looking for a Customer Engineer specializing in diagnostics to join our team at SOMFY. Your role will be crucial in diagnosing the causes of failures and performing repairs of devices and accessories, ensuring efficient service delivery and high customer satisfaction.

Responsibilities

• Diagnose the causes of failures and perform repairs of devices and accessories, ensuring efficient service delivery and high customer satisfaction.
• Administer claims and expertise in the claims system - ensuring accuracy, data compliance, and timely processing of claims/returns.
• Support logistics and warehouse processes (receiving/shipping goods from/to the warehouse and shipping new goods).
• Adhere to OSH principles and take care of entrusted property, tools, and service equipment, ensuring their proper technical condition and safe use.
• Analyze claims and quality incidents and identify actions to improve product quality. (Salesforce Incident Management)
• Prepare after-warranty repair offers.
• Develop tools for product administration and testing for greater efficiency.
• Contact with other international sales units regarding claims and returns in English.

Requirements

• Vocational education, preferred in fields such as electronics, electrical engineering, automation, computer science.
• Intermediate knowledge of English.
• Minimum 2 years of experience in a similar position.
• Basic knowledge of electronics and analytical skills.
• Manual skills and experience in the construction or technical industry are welcome.
• SEP certification is an advantage.
• Proficiency in Microsoft Office.
• Ability to prioritize and work under time pressure.
• Excellent organizational skills.
• Focus on providing the best customer service.
• Experience with the SAP system is welcome.

We Offer

• Stable employment based on an employment contract in a dynamically developing company - a leader in the building automation industry.
• Bonus dependent on results.
• Private healthcare, meal card, and a wide package of benefits supporting well-being.
• "Day for You" – an additional day off for preventive health check-ups.
• Employee Assistance Program (EAP), offering fully confidential psychological, legal, financial, and well-being support – for you and your family.
• Attractive discounts on SOMFY products, allowing you to independently enjoy smart home solutions.
• Opportunities for development, learning, and further career building – including future regional experiences.

About the Company

SOMFY is a trusted partner in the field of automation of opening and closing systems in homes and buildings, aiming to inspire new ways of living for everyone.

This French, family-owned, and independent group has been constantly evolving since its inception, and for 50 years, it has been a global leader and pioneer in the field of home automation. Innovation guides us every day and guarantees the excellence of our solutions.

We are present in 58 countries, have 8 production facilities, and 17 research and development centers.

Caring for the well-being of our 7,000 employees, we strive to provide them with long-term employment through internal mobility and skill development. We support diversity and integration, relying on a strong corporate culture.

Data protection for job applicants in Somfy Group entities is our commitment. To minimize the risk of data security breaches and ensure smooth communication, we conduct comprehensive recruitment processes through the SmartRecruiters Portal.

Therefore, we kindly ask candidates to submit their applications exclusively through our secure SmartRecruiters Portal, and not via email or traditional mail.