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Job Description, Responsibilities & Requirements
About the Position
Customer Experience Advisor - Dutch Market
Location: Sliema, Malta
Employment Type: Full-Time
Posted Date: 2025-09-03
About the Role
Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.
As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.
Our operations run 365 days a year, featuring a variety of shift patterns to fit different lifestyles, including day and night shifts. We value our team's well-being and will discuss specific shift details during the interview process.
Join us at LeoVegas, where you'll be a key player in delivering excellent customer experiences and be part of a vibrant, supportive team. Take the leap and embark on an exciting career journey with us!
Responsibilities
- Clear and concise communication to our customers via live chat, email, and phone.
- Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
- Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
Requirements
- An ability to work independently while contributing to the wider team and our culture
- Fluent in Dutch
- Enthusiasm and be a self-motivated team player
- Excellent oral and written communication skills
- Strong organizational and time management abilities
- Previous experience in the gambling industry is desirable but not essential, as we prioritize providing a superior customer experience
We Offer
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
About the Company
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!
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