Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Customer Experience Associate, Temporary
Join DraftKings as a Customer Experience Associate, Temporary, to provide exceptional customer service and support in a fast-paced environment.
Locations
- Boston, Massachusetts, United States
- New Jersey, United States
Responsibilities
- Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner.
- Manage high-quality communications with our customers across several channels including phone, email, chat, and social media.
- Promote our brand through conflict resolution abilities and effective communication skills.
- Advocate for our players to help us grow the business.
Requirements
- Bachelor's degree or equivalent work experience is preferred.
- Prior online customer support or relevant experience.
- Ability to effectively communicate with customers across phone, email, and chat.
- Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am, which includes 5 days of work with 2 days off.
- Strong collaboration and communication skills.
- Proficiency with ServiceNow or other ticketing processor systems, as well as Microsoft Office product suite.
- All applicants must be at least 21 years of age due to state(s) licensing requirements.
Salary
The US base salary range for this full-time position is $19.00 USD per hour, plus bonus, equity, and benefits as applicable.
About the Company
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
We Offer
- Comprehensive health benefits, including various medical plans, dental, and vision.
- Free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- 14 weeks of 100% paid parental leave to all global team members and workplace lactation support.
- Partnership with Care.com for care finder and backup childcare.
- Benefits that support family planning, including adoption, surrogacy, fertility treatments, and more.
- Flexible PTO if you work in the United States.
- Pet insurance to help you save on vet expenses.
- Gym reimbursement once you enroll in a health insurance plan.
- Financial planning assistance, including 401(k) matching and programs such as Origin Financial.
- Commuter benefits to help you save money on your daily commute.
- Tuition Reimbursement Program for eligible team members.
Ready to Own What's Next?
We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.
DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.