Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Customer Experience Associate, Temporary
Location: Las Vegas, Nevada, United States
Employment Type: FULL_TIME
Date Posted: 2026-05-27
About DraftKings
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Customer Experience Associate, you'll be the frontline connection between our customers and our products. In this role, you'll answer questions, solve problems, and represent the voice of the customer across the company. You'll develop deep product knowledge and use that expertise to deliver fast, accurate, and thoughtful support that keeps our customers engaged and connected.
Responsibilities
- Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner.
- Manage high-quality communications with our customers across several channels including phone, email, chat, and social media.
- Promote our brand through conflict resolution abilities and effective communication skills.
- Advocate for our players to help us grow the business.
Requirements
- Bachelor's degree or equivalent work experience is preferred.
- Prior online customer support or relevant experience.
- Ability to effectively communicate with customers across phone, email, and chat.
- Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am, which includes 5 days of work with 2 days off.
- Strong collaboration and communication skills.
- Proficiency with ServiceNow or other ticketing processor systems, as well as Microsoft Office product suite.
- All applicants must be at least 21 years of age due to state(s) licensing requirements.
We Offer
- Competitive salary starting at $19.00 USD per hour, plus bonus, equity, and benefits as applicable.
- Comprehensive health benefits, including medical, dental, and vision.
- Free access to programs such as free therapy sessions, the Calm App, Virtual Yoga Classes, and more.
- 14 weeks of 100% paid parental leave.
- Pet insurance to help save on vet expenses.
- Gym reimbursement for part of your gym membership.
- Financial planning assistance, including 401(k) matching.
- Commuter benefits to help you save money on your daily commute.
- Tuition reimbursement for educational courses related to your position.
About the Company
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
Ready to Own What's Next?
We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.
DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.