Customer Experience (CX) / Implementations Lead
Primary stack
Job description
About the Position
Customer Experience (CX) / Implementations Lead (Remote)
Founded in 2024, DualEntry is one of the world’s fastest-growing AI startups. At DualEntry, the future of finance is being written today. ERP is one of the largest fintech markets in the world ($220,000,000,000+). Yet, tens of thousands of companies are still using on-premise systems, and the industry has not seen new entrants in more than 30 years.
Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with AI. We’re finally making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990’s in the past.
We operate with urgency and ownership. We move fast.
Responsibilities
- Own end-to-end ERP implementations and long-term customer relationships
- Deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
- Collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
- Establish and evolve implementation methodologies, processes, and operational standards
- Challenge the status quo of what world-class ERP customer success looks like
- Drive outcomes that meaningfully accelerate customer adoption and satisfaction
Requirements
- 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
- Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
- Deep understanding of ERP systems, finance workflows, and implementation best practices
- Customer-service extraordinaire who loves solving complex problems
- Thrive in fast-moving, early-stage environments with high ownership
Nice to Have
- Expertise in Accounting, audit, ERP systems, CPA
We Offer
- Equity: $60,000+ USD
- Base Salary: $75,000 – $150,000 USD
- Contract type: B2B
- Remote-first team - the fastest team you will have ever worked with
- Time Off: 15 PTO days + 12 public holidays
- Visa sponsorship option for relocation to NYC within 2 years
- Early-stage role with high autonomy and real long-term upside
- Learning & development budget for courses, certifications, and language learning
- Work where you feel most productive at co-working spaces or from your home office with support for setup, internet, and phone
- Plus, wellness perks and more to make your workday even better!
About the Company
At DualEntry, we believe great products come from diverse teams. We’re an equal opportunity employer, and we’re committed to a culture where everyone feels included, supported, and able to do their best work.
Join DualEntry, and help shape the future of ERP with AI.
Remote
- New York City, New York, United States
$75,000 - $150,000 per year
Customer Experience & Success
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