Customer Experience Domain Architect

About the Position

We are looking for an experienced Customer Experience Domain Architect to shape the future of Quadient’s CRM and customer engagement ecosystem.

This is a highly strategic role sitting at the intersection of business, technology, and enterprise architecture. You will own the architecture vision and roadmap for our Customer Experience domain, helping guide a major transformation of our CRM landscape while ensuring our platforms continue to deliver value across Marketing, Sales, Service, and Digital teams.

You’ll work closely with business stakeholders, technical teams, and executive leadership to define the future of customer engagement at Quadient - balancing innovation, cost optimization, scalability, and business outcomes.

Responsibilities

• Define and drive the architecture strategy and roadmap for Quadient’s Customer Experience domain, including CRM platforms, customer engagement systems, and related web applications.
• Lead the evolution of our CRM ecosystem, helping shape the transition from Salesforce to Microsoft Dynamics where appropriate while preserving business value and continuity.
• Design end-to-end solution architectures covering business, application, data, and technology layers.
• Establish governance, standards, and best practices to ensure solutions remain scalable, secure, and aligned with enterprise architecture principles.
• Partner with business and IT stakeholders to understand customer and employee journeys and translate them into platform and architecture requirements.
• Drive innovation by identifying opportunities to leverage automation, AI, and modern customer engagement capabilities.
• Facilitate decision-making across multiple teams and stakeholders, building alignment around a shared CRM vision.
• Lead architecture reviews and provide guidance throughout the solution lifecycle.

Requirements

• Proven experience as a Domain Architect, Solution Architect, Enterprise Architect, or Senior Technical Lead focused on CRM and customer-facing platforms.
• Strong hands-on experience with both Salesforce and Microsoft Dynamics 365.
• Experience designing CRM architectures, integrations, and transformation programs.
• Strong understanding of customer engagement ecosystems, CRM satellite tools, web applications, and enterprise integrations.
• Experience working within enterprise architecture frameworks such as TOGAF or equivalent.
• Ability to influence stakeholders and drive alignment across business and technology teams.
• Experience operating in complex environments with multiple systems, competing priorities, and evolving requirements.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Fluent English.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

We Offer

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

About the Company

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.