Customer Experience Professional - Medical Operations
Job description
About the Position
Customer Experience Professional - Medical Operations
Join Divers Alert Network (DAN) as a Customer Experience Professional in Medical Operations. This SkillBridge fellowship offers transitioning Service Members structured, hands-on training in customer experience, service operations, and member support within a mission-driven nonprofit environment.
Responsibilities
- Analyze service delivery systems
- Map customer and member journeys
- Evaluate service feedback
- Identify operational friction points
- Support service improvement initiatives
Requirements
- Mid-level experience
- Strong skills in customer experience, service operations, and member support
Nice to Have
- Dive experience (highly desirable but not required)
We Offer
- Structured, hands-on training
- Opportunity to work in a mission-driven nonprofit environment
- Exposure to real-world customer experience and service operations
About the Company
DAN’s medical assistance services are available to divers, dive professionals, and health care providers. We offer an emergency hotline, medical information, physician consultations, continuing medical education, and a worldwide referral network of doctors who evaluate and treat divers. We provide real-time assistance during dive emergencies and work to prevent injuries and promote dive safety. Striving to make every dive accident- and injury-free. DAN’s vision is to be the most recognized and trusted organization worldwide in the fields of diver safety and emergency services, health, research, and education by its members, instructors, and the diving community.
Location: Durham, North Carolina, United States
Employment Type: Full Time
© Dan.com. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
DAN.COMwas founded in 2014 and focuses solely on solving the biggest problems that the domain industry faces. Our platform makes a change of control and ownership of domains easier, safer and faster.DAN.COMis rated as the best domain marketplace in the world and fifth-best online marketplace overall according to Trustpilot.You may think..Domains? This is a global marketplace that has been traditionally slow and non-transparent. We are changing that. We are leading the way in transforming this space already and we haven’t even scratched the surface of what is possible and what we want to create.Our product is a well organised monolith written in Rails. Why rails? because it lets us get shit done. our product is always evolving and we are always innovating.This is where you come in...If you are are looking for a role where you will be challenged to think outside of the box, to stay innovative, produce clean and organised code, iterate fast, then this will be the right place for you....
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