About the Position

Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB)

Paris, France - Office-based

About the Company

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to JustDance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

Responsibilities

As a Customer Experience Program Manager Assistant, your tasks will be:

Plan & Manage Live Operations: Identifying, planning, and executing Live Operations for Ubisoft’s Games & Services to ensure launch readiness & operational excellence for cross-functional teams.
Working on Continuous Improvement & Process Evolution: Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).
Ensuring Knowledge Management: Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint...) to ensure knowledge continuity for the CX Program Management team.
Gathering and Analyzing Data: Collect, clean, and analyze past live operations data to extract actionable insights, leveraging analytical skills to drive process improvements.
Assisting with Transversal Projects: Work on transversal projects to improve collaboration across global publishing and beyond. These are potential special projects to track aligning the needs of various departments across Ubisoft.

Requirements

Currently pursuing a higher education degree specializing in project management or equivalent.
Previous experience in project management, planning live operations in a cross-functional environment.
Team player with a heart for gathering feedback and contributing to process improvements.
Detail-oriented and a structured thinker, with the ability to organize workflows, improve efficiency, and solve problems.
Proficiency in Excel is essential to collect, clean, and analyze data, and experience with KPI tracking is a bonus.
Prior coursework or experience in knowledge mapping, basic understanding of ITIL principles is appreciated, and familiarity with BPMN flows would be an added advantage.
Fluent level of English, both written and spoken. French is a bonus.
Strong interest in the video game industry, whether as a player or not.

We Offer

Internship reward according to the studies level.
Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month.
Ticket reduction (concerts / shows), access to the Ubisoft gym at preferential price.

About the Recruitment Process

If your application is chosen, you will be contacted by a member of the Campus Team to schedule a phone exchange in order to determine if the job description matches your profile, but also what you are looking for.

Finally, an interview will be organized (on site or through Teams) with your future manager and the Director, Customer Experience.

Additional Information

Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers community. Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age.

For more tips on preparing your application, feel free to check out our JobTeaser article.

Have questions?

Can I submit an open application?

We do not accept open applications. You can find all our open positions by clicking on the ‘Search Jobs’ button. Check our careers page regularly if you don’t find the opportunity you are looking for this time.
How can I check my application status?

You can check the status of your application by logging into your SmartRecruiters candidate profile.
I am not familiar with the video game industry. Would I fit into Ubisoft?

At Ubisoft, everyone is welcome! We know that by bringing together different perspectives and experiences, we create a more inclusive environment for our team members. You’ll get the chance to work with teams and projects that inspire and challenge you every single day.
How do I know if a Ubisoft email/offer is legit?

We take the security of our hiring process very seriously. Click on the button below to read the detailed list of things that Ubisoft, as a company, will never ask you for during your hiring process.

Find out more

Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB)

Job description