Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB)

About the Position

Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB)

Join Ubisoft’s Customer Experience (CX) Program Management team and gain hands-on experience in an international and fast-paced environment. You will help to mobilize and work closely with cross-functional teams across Ubisoft to plan and execute efficient live operations while advocating for the player experience and proactively safeguarding our franchises and company reputation.

Responsibilities

• Plan & Manage Live Operations: Identifying, planning, and executing Live Operations for Ubisoft’s Games & Services to ensure launch readiness & operational excellence for cross-functional teams.
• Working on Continuous Improvement & Process Evolution: Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).
• Ensuring Knowledge Management: Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint...) to ensure knowledge continuity for the CX Program Management team.
• Gathering and Analyzing Data: Collect, clean, and analyze past live operations data to extract actionable insights, leveraging analytical skills to drive process improvements.
• Assisting with Transversal Projects: Work on special projects to improve collaboration across global publishing and beyond, aligning the needs of various departments across Ubisoft.

Requirements

• Currently pursuing a higher education degree specializing in project management or equivalent.
• Previous experience in project management, planning live operations in a cross-functional environment.
• Team player with a heart for gathering feedback and contributing to process improvements.
• Detail-oriented and a structured thinker, with the ability to organize workflows, improve efficiency, and solve problems.
• Proficiency in Excel is essential to collect, clean, and analyze data, and experience with KPI tracking is a bonus.
• Prior coursework or experience in knowledge mapping, basic understanding of ITIL principles is appreciated, and familiarity with BPMN flows would be an added advantage.
• Fluent level of English, both written and spoken. French is a bonus.
• Strong interest in the video game industry.

We Offer

• Internship reward according to the studies level.
• Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month.
• Ticket reduction (concerts / shows), access to the Ubisoft gym at preferential price.

About the Company

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to JustDance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers community.

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age.