About the Position

We are looking for a Customer Growth Associate to join Infobip UK, a global leader in cloud communication. This entry-level role focuses on driving client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge.

Responsibilities

Customer Orientation

Build and maintain trusted relationships with assigned (Tier 1) clients to achieve overall customer health and growth.
Serve as a focal point for clients, meeting their business and technical expectations.
Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients.
Work closely with Customer Success for existing and future SaaS business.
Ensure client's account is properly set up in cooperation with CPaaS Registrations and/or Sales Acceleration team.
Monitor and take actions to minimize health risks in cooperation with Revenue Assurance.
Analyze and forecast client's traffic, taking immediate reactions to ensure ongoing business growth.

Internal Initiatives

Have excellent knowledge of Infobip’s internal tools to setup accounts, monitor, and troubleshoot client’s traffic.
Coordinate internal teams to timely fulfill client's requirements.
Update all activities regarding client engagements and opportunities in dedicated tools.

Continuous Development

Promote team spirit and help mentor and onboard newcomers.
Continuously learn about the company’s products, platforms, relevant markets, and clients’ businesses.

Requirements

Client Management
Account Setup
Risk Management
Data Analysis

We Offer

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

About the Company

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there’s a place for you here.

Our Mission

Our mission is to democratize the future of communication. Build a global mindset in a global company and pioneer what comes next.

Perks and Benefits

Learn about our culture and the perks and benefits of being a Bipper.

Stay connected with us on our social media channels.

Privacy Notice

Read our Infobip Privacy Notice.

Customer Growth Associate

Job description