Customer Growth Executive

About the Position

We are seeking a Customer Growth Executive to join our team at Infobip BiH in Sarajevo, Bosnia and Herzegovina. Working in a hybrid environment, you will be responsible for driving business growth for our clients.

Responsibilities

• Customer Orientation

  • Build and maintain trusted relationships with assigned clients to achieve overall customer health and growth.
  • Serve as a focal point for clients, meeting their business and technical expectations.
  • Understand client’s structure and processes around choosing/implementing new solutions.
  • Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients.
  • Work closely with Customer Success for existing and future SaaS business.
  • Ensure client's account is properly set up and collaborate with various teams to arrange setup.
  • Monitor and take actions to minimize health risks, actively involving in financial collections and netting.
  • Analyze and forecast client's traffic, taking immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

• Internal Initiatives

  • Power user, help improve Infobip’s internal tools for account setup, traffic monitoring, and troubleshooting.
  • Coordinate internal teams to timely fulfill client's requirements.
  • Update all activities regarding client engagements and opportunities in dedicated tools.
  • Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.

• Continuous Development

  • Promote team spirit and nourish critical thinking.
  • Help mentor and onboard other team members and newcomers.
  • Have an excellent knowledge of Infobip products, platform, and relevant markets.
  • Have an excellent knowledge of client’s business and ways they (can) use Infobip.
  • Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.

Requirements

• Minimum 4 years proven experience in B2B sales, consistently meeting or exceeding quota.
• Fluent in English.
• Strong knowledge of industry and technology trends relevant to Infobip: CPaaS, CCaaS, customer engagement, and conversational AI - and channels such as (SMS, RCS, WhatsApp, voice, email, Viber, and other OTT channels) is an advantage.
• Strong commercial mindset with clear ownership of revenue, margin, and retention metrics.
• Ability to navigate complex customer organizations and coordinate multiple internal stakeholders.
• Strategic, data-driven, and comfortable forecasting and performance analysis.
• Confident communicator and relationship builder at multiple seniority levels.

We Offer

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

About the Company

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there’s a place for you here.

Our mission is to democratize the future of communication. We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful.

From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.

Pioneer what comes next from product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters. This video gives you a look inside the people, mindset, and opportunities behind it all.

Perks and benefits of being a Bipper

Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond. Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide.

Join a company that values your growth, well-being, and success.

Learn about our culture

We've built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality. And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way.

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