About the Position

Customer Insights Manager

Hatfield, England, United Kingdom

Role summary:

The Customer Insights Manager is responsible for developing a deep understanding of customer needs, behaviours, decision-making journeys and experiences across Mitsubishi Electric's target markets.

By consolidating and interpreting customer insight from multiple sources, including customer feedback programmes, CRM systems, research studies, market data and stakeholder engagement, the role provides evidence-based recommendations that influence product strategy, proposition development, customer experience improvements and go-to-market decisions.

Responsibilities

• Develop and maintain a deep understanding of customer needs, behaviours, decision-making journeys and unmet needs across key customer segments.
• Drive customer-informed decision making by translating customer insight into actionable recommendations that influence product strategy, proposition development, customer experience improvements and commercial priorities.
• Identify customer learning priorities and lead the development of Voice of Customer and customer insight initiatives to strengthen business understanding and customer focus.
• Provide customer-led validation of propositions, positioning, messaging and go-to-market activities to improve relevance and effectiveness.
• Champion the voice of the customer across the organisation, ensuring customer needs and feedback are represented in strategic, commercial and operational decision-making.

Requirements

• Core Skills:

  • Customer insight
  • Product strategy
  • Proposition development
  • Customer experience improvements

• Secondary Skills:

  • CRM systems
  • Research studies
  • Market data
  • Stakeholder engagement

We Offer

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)

About the Company

Mitsubishi Electric is a global leader in providing innovative and sustainable solutions across various industries. We are committed to enhancing the quality of life through our advanced technologies and services.