Job Description, Responsibilities & Requirements
About the Position
Customer Journey Expert – Digital Content Manager @ING Hubs Romania
Join ING Hubs Romania as a Customer Journey Expert – Digital Content Manager, shaping digital content strategies for global impact.
Responsibilities
As a Digital Content Manager, you will:
- Content Management: Maintain and improve the quality of all digital content across ING Wholesale Banking channels. Manage and optimize content using Bloomreach CMS to ensure accuracy, consistency, relevance, and findability.
- Content Expert and Advisory Role: Act as a content expert and trusted partner for stakeholders across Tribes and squads. Advise, challenge, and guide content owners to improve their content and align it with user needs and business goals.
- Content Performance: Use data and insights to drive content improvements. Measure content performance using analytics tools such as Adobe Analytics, evaluate the impact of changes, and translate insights into clear recommendations.
Requirements
- Minimum of 5 years of experience in digital content management and creation, preferably in the financial services or banking sector.
- Proven experience as a Content Manager, with strong expertise in storytelling, content lifecycle management, and findability (SEO/GEO).
- Experience in managing content translations across multiple languages and markets.
- Hands-on knowledge of website and domain management.
- Strong analytical skills, with the ability to translate data into insights and drive continuous improvement; familiarity with Adobe Analytics is a strong plus.
- Excellent stakeholder management skills, with the ability to drive, manage, and guide colleagues to optimize their content for maximum effectiveness.
- Experience with one or more Content Management Systems; working knowledge with Bloomreach is highly valued. Enthusiasm for keeping up with AI and content technology developments.
- Near-native English proficiency (verbal and written).
- Strong sense of ownership, with a proactive mindset and the ability to drive projects from start to finish.
- Ability to work effectively in a fast-paced and complex environment, managing multiple projects simultaneously.
We Offer
- Opportunity to work in a dynamic and innovative environment at ING Hubs Romania.
- Collaborate with a diverse and talented team.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
About the Company
ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals. We provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.
We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time.
Apply now and be part of a team that values diversity, inclusion, and belonging.