Customer Journey Expert - ESG Run & Change

About the Position

We are looking for a Customer Journey Expert - ESG Run & Change to join our team in Makati City, Philippines. In this role, you will focus on data management, data requirements, data definition & mapping, data onboarding, and data modeling for ESG topics (e.g., GHG emissions, ESG risk, sustainable finance) for various reporting needs (e.g., Terra, Pillar 3, CSRD).

Responsibilities

• Change & Run Bank’s data management activities.
• Collect & write the detailed business data requirements.
• Configure business rules and build reports.
• Read and understand regulatory requirements.
• Support the Data Modelers in creating conceptual data models.
• Deliver and maintain Global Business Terms, Conceptual/Logical and Physical Data Models and additional documentation needed for shipping the product towards the Data Lakes and for clarifying the working of functionality for end consumers.
• Create and test functional and technical mappings from source to target and support the usage of data models in ING units.
• Perform data mapping and validation (SQL).
• Execute acceptance and other testing.
• Report on the progress and communicate the dependencies and impediments to stakeholders.
• Contribute to existing principles, standards, guidelines, and ways of working to continuously improve them.
• Support the development and configuration of the solution.

Requirements

• Required Knowledge:

  • Sourcing, classifying & onboarding data for different business areas.
  • Knowledge of and experience within data management and analyzing large data sets and data quality.
  • Hands-on proficient level of experience in SQL and MS Excel.
  • Understanding of relevant ESG themes (e.g., financed emissions, climate-related physical risks) and regulations (e.g., EBA Guidelines, ECB expectations, EU CSRD).
  • Understanding of Data Modelling, being able to interpret logical and conceptual data models and able to explain these models in a natural language.
  • Understanding of different banking products and asset classes as well as regulatory reporting.
  • Knowledge of and experience with agile way of working and with change delivery in an agile environment (impact analysis, configuration, testing).
  • Experience in Regression and User Acceptance testing.
  • Experience in building and maintaining data requirements regarding Statutory and Regulatory Reporting.

• Required Skills:

  • Ability of thorough understanding of logical Data Models and Modelling.
  • Ability to (re)design and improve financial reporting business processes.
  • Experience with functional UAT testing.
  • Excellent written and spoken communication skills as well as negotiation skills.
  • Ability to work under tight deadlines and strong time management skills.
  • Result-driven and structured worker who is focused on the delivery and eager to work with details on Data quality and reporting.
  • Strong team player, self-organizing and proactive with ability to connect, having positive growth mindset, flexibility, focused on cooperation and sharing knowledge.
  • Problem-solving skills.
  • Listening and documentation skills.

Your Education, Experience, and Background

• University (Bachelor’s/Master’s) degree in (business) economics or a comparable field.
• Affinity with IT, banking, and sustainability.
• Excellent communication skills in English.

Nice to Have

• You like to work in a multidisciplinary squad.
• You actively ask for help and feedback and are confident to give feedback.
• You take responsibility for getting the work done.
• You easily adapt to new environments.
• You continuously improve yourself and you help your colleagues in their development.

We Offer

• Competitive salary.
• Opportunity to work in a dynamic and innovative environment.
• Professional development opportunities.
• Collaborative and inclusive work culture.

About the Company

At ING, we want to unlock the potential of our employees, thanks to an inclusive culture where everyone can develop and make an impact on our customers and society. We ensure that diversity, equity, and inclusion are prioritized. As an employer subscribing to the principle of equal opportunity, we do not tolerate any form of discrimination, whether related to age, gender, sexual identity, cultural origin, experience, religion, race, ethnic origin, disability, family responsibilities, sexual orientation, social origin, or any other status protected by law. If you need assistance during the application and/or interview process, please contact the recruiter for the relevant position. We will be happy to support you to ensure a fair and accessible process. Learn more about our commitment to diversity, inclusion, and belonging.

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Apply now and join our team to make a difference in the world of banking!