Customer Journey Expert Non Life
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Job description
About the Position
Customer Journey Expert Non Life
Location: Brussels, Belgium
Type: Permanent
Salary: €4206 - €7811 per year
What does your job as a Customer Journey Expert look like?
As a Customer Journey Expert, you shape the customer’s entire digital sales journey. Your role combines strategy, customer experience, data analysis, and digital innovation to drive online sales and increase customer satisfaction.
You work closely with the Product teams to align on strategy, prioritize opportunities, and maximize impact. Are you excited to transform the insurance industry? Then this is the perfect job for you!
Responsibilities
- Driving sales across all channels (digital and brokerage)
- Building and executing a full action plan for the distribution of non-life insurance products
- Developing and optimizing digital sales flows and product pages
- Designing segmentation and personalization strategies
- Continuously improving the digital sales funnel to maximize conversion
- Translating business needs into business requirements, user stories, and test plans
- Supporting product improvements and the development of new value propositions
- Proposing initiatives to enhance digital visibility and customer acquisition
- Implementing initiatives to improve the Net Promoter Score (NPS) of digital customers
- Developing contact strategies aligned with key customer life moments
Requirements
- Bachelor’s or Master’s degree with at least 2 years of experience in a similar digital, sales, or customer journey role
- Knowledge of digital sales processes; experience in insurance processes or products is a strong plus
- Strong digital mindset, with skills in design thinking (e.g., Figma), agile methodologies, and analytics tools (e.g., Google Analytics or Adobe Analytics)
- Excellent communication skills in English, with a good knowledge of French and Dutch
- Ability to manage end-to-end projects and multiple stakeholders
- Passion for innovation, digital trends, and continuous learning
- Customer-focused, collaborative, and result-driven
We Offer
- Attractive salary package supplemented by fringe benefits such as:
- Group and hospitalization insurance
- Meal and eco-vouchers
- 20 holiday days and 12 days recovery time
- Diverse range of training courses
- Comprehensive onboarding
- Workshops, coaching & well-being services
- Opportunities for internal mobility
- Flexible home working policy
About the Company
NN in Belgium
We are part of NN Group, an international insurer and asset manager. Our group operates in 11 countries and is in good financial health. With more than 600 employees, we contribute to the financial peace of mind of more than 1.2 million customers in Belgium today. We work on their behalf through our partner network of banks and brokers, a network that continues to grow.
Our values
At NN, we help people to take care of what matters most to them. We do this in a caring, transparent and committed way based on our core values of ‘Care, Clear, Commit’.
Your lifelong happiness
No matter how different and unique people may be, everyone strives to live a long and happy life. To help make this happen, we guide our customers in focusing on what they really care about in life. And, as insurers, we assist them by providing the financial protection they need at the times that matter to them.
D&I
At NN, we are committed to diversity and inclusion in the workplace. We are immensely proud that our enthusiastic ambassadors are eager to work on themes such as cultural diversity, gender equity and young professionals. Seeking to connect, learning from each other and inspiring one another is what we’re all about.
Voluntary work
Your lifelong happiness: that’s what we strive to achieve for our customers, partners, society and employees. As a company, we try to deliver on that promise through a range of different initiatives. With the ‘Happiness day’, our colleagues are able to volunteer for a good cause for up to two working days a year. This is how we increase our social impact together.
Apply now and make today your lucky day!
© NN Insurance Belgium. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
NN is a life insurance company with the greatest aspirations in Belgium. It doesn’t matter how different and unique people may be, everyone strives to live a long and happy life. We help people take care of what they really find important in life. As a life insurance company, we protect our customers by providing strong product solutions. And we support each and every Belgian in their search for happiness. With 1.6 million unique customers, 600 happy employees and an annual turnover of 1 billion euro, NN is part of a strong international group. That’s why we are delighted to welcome potential colleagues to NN who would like to have a positive impact on the lives of each of our customers!We help people care for what matters most to them, no matter how different and unique we are, everyone strives for a long and happy life. NN helps customers, brokers, partners, but also colleagues to take care of what they really find important in life. You matter. At NN, we are well aware that your job is a big part of your life. We therefore make it a matter that you feel happy at work and in your job.The life and well-being of our (future) colleagues, that’s what we invest in. That is why we also focus on 3 pillars: financial, mental and physical well-being. If you come to strengthen us, together we will create an environment that brings out the best in you. We give you every opportunity to tailor your job to your life. We look at your talent and experience to deliver on our promise to our customers.
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