Job Description, Responsibilities & Requirements
About the Position
Customer Journey Expert | IPA Market Data @ING Hubs Romania
Join ING Hubs Romania as a Customer Journey Expert in IPA Market Data, focusing on financial markets and market data infrastructure.
Responsibilities
- Collaborate with Trading Risk Management, Front Office Traders, and Front Office Quants to gather requirements and help improve FMGT’s Market Data infrastructure.
- Support Trading Risk Management in their role of Market Data Steward with system-specific implementation details.
- Contribute to building a roadmap, spanning across different departments and stakeholders.
- Establish and maintain strong relationships with key stakeholders, focused on understanding their challenges and opportunities.
- Maximize business value by providing clear and developer-ready content for user stories in the squad backlog and facilitate alignment of delivery teams with businesses/user groups.
- Translate and explain the “What” so that IT engineers can determine the appropriate “How.”
- Structure, simplify, and solve issues on processes and systems. Lead end-to-end refinement and solution design sessions.
- Work independently and ensure that implications of decisions are thought through and addressed.
- Create an environment of open dialogue that encourages expertise development through collaboration and idea-sharing.
- Accumulate and collect knowledge, keep it up to date, and make it accessible for all parties. Take initiatives for sharing knowledge.
Requirements
- Experience: 5+ years background in Financial Markets and/or Treasury
- Skills/knowledge:
- Bachelor’s degree completed.
- Experience in Financial Markets or Risk Management.
- Proven experience with Market Data (usage, sourcing, transformation, governance).
- Good understanding of Financial Markets products and their data needs.
- Affinity or interest in IT and technology-driven environments.
- Experience with product or project management is a plus.
- A problem-solving mentality.
- Excellent communication and presentation skills (in English) across various levels of expertise and seniority.
- Good stakeholder management skills.
- Flexibility and adaptability to a changing environment.
- Enjoy working in a diverse and multi-cultural environment spanning international locations, trust others, and be trusted.
- Strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment.
Nice to Have
- Project Management experience
Language
- English: excellent level
We Offer
- Opportunity to work in a dynamic and innovative environment.
- Be part of a global team that values diversity and inclusion.
- Competitive salary and benefits package.
About the Company
ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals. We provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.