Job Description, Responsibilities & Requirements
About the Position
Customer Journey Expert/Business Analyst for Global Fraud @ING Hubs Romania
We are looking for a Customer Journey Expert/Business Analyst for Global Fraud to join our team at ING Hubs Romania. This role is pivotal in shaping global standards and driving impactful change within the fraud prevention domain.
Responsibilities
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Stakeholder Leadership & Alignment
- Act as the senior business counterpart for BTP / Retail Banking Technology and local stakeholders across Fraud, Tech, Risk, KYC, and Digital.
- Drive alignment across countries with different maturity levels, influencing without formal authority and leading global change initiatives.
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Global Standards, Policy & Requirements
- Own and evolve global Authentication & Consent standards and policies.
- Translate EU and local regulations into clear, implementable requirements aligned with internal compliance and audit expectations.
- Ensure consistent interpretation and application of global standards across countries.
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Product Ownership & Delivery
- Shape and prioritize the global Authentication & Consent backlog in close collaboration with IT and Product Leads.
- Lead global gap analyses, define realistic improvement roadmaps, and support country adoption.
- Establish key milestones and maintain end-to-end involvement across the product lifecycle using structured delivery plans and QBRs.
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Close Collaboration with IT
- Work closely with IT and architecture teams to translate business, regulatory, and fraud requirements into actionable inputs.
- Actively participate in refinement, planning, and design sessions to ensure clarity, feasibility, and quality of delivery.
- Ensure decisions, changes, and assumptions are properly documented for traceability and shared understanding.
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External Developments & Continuous Improvement
- Monitor relevant fraud trends, regulatory changes, and technology evolution and translate them into concrete product or platform improvements.
- Ensure Authentication & Consent products are fit for purpose, scalable, and correctly implemented to support fraud prevention capabilities.
Requirements
- Strong experience at the intersection of business, regulation, and IT delivery in a global or multi-country environment.
- Proven ability to drive standardization and adoption across countries.
- Strong analytical skills and ability to simplify complex topics for senior stakeholders.
- Hands-on experience working closely with IT delivery teams.
- Ability to review and understand technical artefacts such as sequence diagrams, flow diagrams, and APIs (nice to have).
- Relevant experience is more important than formal education; a Master’s degree is a plus, not a strict requirement.
Nice to Have
- Understanding of Technical Artefacts
We Offer
- Opportunity to work in a dynamic and innovative environment at ING Hubs Romania.
- Be part of a team that shapes global standards and drives impactful change.
- Competitive benefits package.
About the Company
ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals. We operate from two locations: Bucharest and Cluj-Napoca.
Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.
We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.
For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?
Apply now and join our team at ING Hubs Romania!