Customer Logistic Claim Analyst - Internship

About the Position

Customer Logistic Claim Analyst - Internship

Beograd, Serbia

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About Bosch

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe.

Welcome to Bosch.

The Mobility Aftermarket division (MA) in Serbia offers a broad range of services towards MA headquarter in Karlsruhe from areas of product marketing, quality management, trade marketing, purchasing and engineering. MA organization in Belgrade is unique on a global level due to being the only organization outside the central headquarter which performs the same headquarter processes.

We offer you the opportunity to work in a very global and agile team within a future-oriented division of Bosch.

Interested? Get ready to start #LikeABosch!

Our team is happy to welcome you. Here is what you will be doing if you choose to join the team:

• Support cross-functional process improvements to support customer delivery performance, including support in idea generation, action tracking, data consolidation/preparation, and support for management reporting
• Support customer supply chain service analyst in standard requests for their customers
• Develop executive level reporting related to performance, disputing trends, and customer complaints
• Support post-sales processes to be executed correctly and in a timely manner, including the processing of Credits, Debits, Returns, and Complaints including sales, all customer supply chain departments, Bosch warehouse & external service providers for the respective 'Key Accounts' in the scope of responsibility
• Be responsible for reducing penalties - not only execute disputes diligently and in a timely manner, but also provide ideas for improving the dispute & supply chain process in order to reduce customer claims/deductions
• Be responsible for capturing and documentation standard claims and deductions (i.e. tickets, alerts, or system-generated claims) and provide reporting with respect to claims resolution, disputing process, and success rate (how many disputes filed, claims resolved, how much gained from disputing)
• Create and maintain standardized reports, develop processes for use of standardized reports, and train end users (i.e. customer order behavior, customer-specific cockpit charts)

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Requirements

• Recent graduate or last year student of Business Administration focused on Logistics (Preferably Faculty of Transportation and Traffic Engineering, Faculty of Organizational Science, and Faculty of Economics)
• Advanced knowledge of MS Office, with a focus on Excel
• Excellent knowledge of the English language, both written and spoken
• Strong critical thinking and problem-solving skills
• Ability to clearly define problems, collect data, establish facts, and draw valid conclusions
• Strong organizational and communication skills and follow-up ability
• Willingness to work in an international team

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We Offer

• Experienced colleagues, international environment
• Being part of a great team will challenge you to grow personally and professionally
• Paid full-time internship with flexible working hours so you can pass all the exams and be in track with faculty activities

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About the Company

We live by our values, have an open feedback culture, and there is plenty of room for innovative ideas. All because a team is only as valuable as its members.

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If you are ready to start #LikeABosch, please fill in the contact form and submit your CV (PDF format) in English language.

After we screen all the applications, if you are fulfilling all the requirements, you will be contacted for an interview (using Microsoft Teams or Skype).