Customer Loyalty and Growth Associate (m/f/d) German speaker
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About the Position
Customer Loyalty and Growth Associate (m/f/d) German speaker
Lisbon, Lisbon, Portugal
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
This is a fixed-term position with the potential for extension.
Responsibilities
- Manage the renewal process for assigned customers throughout the 90-day renewal window and ensure a smooth customer experience
- Identify and pursue upsell and growth opportunities based on individual customer needs
- Support customers with license upgrades, migrations from legacy licenses, and the consolidation of existing licenses
- Proactively identify potential churn risks and develop suitable solutions to strengthen customer retention
- Conduct product demos and advise customers on the solutions and features that best fit their needs
- Gather and document customer feedback to better understand churn drivers and contribute to improving our retention strategy
Requirements
- Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- Strong customer focus combined with a commercial mindset and an interest in negotiation, retention, and account growth
- Confidence in communicating with customers and presenting products or solutions
- Organized and proactive approach with the ability to manage multiple customer interactions and priorities
- Excellent written and verbal communication skills in English and German, additional languages would be a plus
Preferred Skills and Experience
- Experience working with targets, quotas, or KPIs
- Interest in technology, particularly SaaS
- Adaptable, resilient, and comfortable working in a dynamic environment
We Offer
- Opportunity to work in an agile work environment with a professional and collegial atmosphere
- Room for growth and creative, daring, and exceptional results
- Equal opportunities for all regardless of age, gender, sexual orientation, disability, civil status, religion, or ethnicity
About the Company
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Sandro Silveira Carvalho, Talent Acquisition Specialist.
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