About the Position

Customer Marketing Manager

Location

London (hybrid)

Employment Type

Full time

Department

RevenueMarketing

About the Role

Hi, I'm Chris. I'm a Lead Product Marketing Manager at hyperexponential - I joined over four years ago as a Product Marketing Manager. Outside of work you'll find me playing sport (badly), watching reality TV, or taking my dog Lucky to the park (or the pub!).

Product Marketing at hyperexponential is a strategic function. We shape the company's positioning and messaging, decide where and when products launch, and build the process that gets them to market. We're growing the team because customer case studies are critical to our success: insurance is a tight-knit industry that trusts practitioner voices far more than it trusts vendors.

This role is a chance to help shape the narrative we take to market and have a global impact on our success. You'll need to be comfortable managing senior stakeholders and have great taste - but what matters most is drive, and a willingness to solve problems as you find them. In return, you'll join a team that's kind, supportive, and full of very smart people who want to go fast and far. If that sounds like you, read on!

Responsibilities

Own case study production end to end - from identifying the story and recruiting the customer through to publication - delivering two published case studies (written, video, or otherwise) per quarter.
Publish two additional pieces of customer-contributed content per quarter, from quotes and social content to event appearances, driving hyperexponential's key messages to market through customer voices.
Build and continually improve our case study recruitment and production process so that participating is low-lift for both our customers and our team, and each cycle runs smoother than the last.
Grow engagement across the underwriting community, measured through event attendance, email open rates, and social engagement, particularly on LinkedIn.
Identify and manage award submissions throughout the year, coordinating internal and customer stakeholders to produce a targeted number of high-quality entries that increase industry recognition for hyperexponential and its customers.
Edit and assemble short-form written, video, and social content for promotion and lead generation, keeping every asset aligned with hyperexponential's positioning and brand narrative.

Requirements

Taken customer stories or content projects from initial idea through to publication, coordinating multiple senior, time-limited stakeholders inside and outside your organisation.
Built content programmes or campaigns where the relationship mattered as much as the output - securing participation, managing approvals and consent, and leaving customers glad they took part.
Produced short-form written and video content yourself, with the functional writing and editing skills to create new assets and make light edits without waiting on others.
Grown an audience or generated leads through social content, particularly by editing and assembling content for LinkedIn.
Demonstrated strong instincts for positioning and messaging - shaping stories that align with a brand narrative rather than just documenting what happened.
Improved a process so it lasted: found the friction, fixed it, and made the next cycle measurably easier for everyone involved.

Nice to Have

Experience with social media marketing, particularly LinkedIn.
Skills in video content creation.
Event management experience.
Strong understanding of brand narrative.

You're unlikely to thrive here if

You prefer being handed a finished brief over hunting down a story, winning people over, and solving problems as you find them.
You see customers primarily as a source of quotes rather than partners whose goals, reputation, and time deserve as much care as our own.
You're uncomfortable coordinating multiple senior stakeholders with competing priorities and limited availability.
If reading our Culture Document leaves you feeling neutral rather than energized, hyperexponential may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us.

Compensation

At hyperexponential, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally.

Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make.

Equity: We offer equity across all roles at hyperexponential, making it a significant component of total compensation. Your talent partner will be able to share more details about this.

Benefits

£5,000 training and conference budget for individual and group development.
25 days of holiday plus 8 bank holidays (33 days total).
Company pension scheme via Penfold.
Mental health support and therapy via Spectrum.life.
Individual wellbeing allowance via Juno.
Private healthcare insurance through AXA.
Income protection and Life Insurance.
Cycle to Work Scheme.

Additional perks

Top-spec equipment (laptop, screens, adjustable desks, etc.).
Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry.
Exceptional opportunities for personal development and growth as we build something remarkable together.

Interview Process

Talent Partner Screen (30-45 minutes)
Hiring Manager Interview (45-60 minutes)
Skills Assessment (60 minutes)
Values Interview (60-90 minutes)
Meet the CEO/CMO/CRO (approximately 40 minutes)

Our Commitment to Diversity

hyperexponentialers are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.

Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.

If you're energized by complexity and motivated to grow, we encourage you to apply and join our global team.

Next Steps

If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome.

For more information about applying and to view other opportunities, you can visit our careers page.

Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.

Customer Marketing Manager

Job description