Customer Onboarding Specialist - Italian and Portuguese Speaking 🇮🇹 🇵🇹

About the Position

Customer Onboarding Specialist - Italian and Portuguese Speaking 🇮🇹 🇵🇹

Join Teamtailor as the Italian & Portuguese Onboarding Specialist and guide Enterprise clients from kickoff to go-live with clear setup, hands-on support, and real impact.

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12,000 companies and 200,000 active users in 90 countries around the world 🌏.

Working at Teamtailor means working at an international, fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳

Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success.

Responsibilities

As a Customer Onboarding Specialist, your key responsibilities will be to:

• Lead and deliver Enterprise onboarding from kickoff to go-live
• Guide customers through configuration and best-practice setup (customer executes, you advise)
• Run structured onboarding sessions (kickoff, configuration, enablement, go-live)
• Drive progress, remove blockers, and keep onboarding on track
• Deliver user enablement and training for key stakeholder groups
• Provide ongoing guidance and flexible support based on customer needs
• Partner closely with Enterprise CSM to ensure a smooth handover and long-term success
• Improve onboarding materials, templates, and internal ways of working
• Collect insights and feedback to continuously improve the Enterprise onboarding experience

Requirements

• Experience in onboarding and technical customer support in the SaaS industry
• Experience in the HR industry
• Fluent in English, Italian, and Portuguese
• A hobby "tech-savvy" person

We Offer

• Development opportunities 🏃🏻‍♂️
• Own the onboarding journey
• The opportunity to work with the Market's best product ✨
• Work with a great portfolio of international customers
• Be part of a great team 💕
• Collaborate with multiple teams

About the Company

Our guiding stars are to be different, personal, and kind. These apply to everything we do, from how we talk to our customers to how we work and who we hire. We have a lot of fun doing what we love, and we celebrate every success.

Drop by one of our offices and say hello and meet our team – coffee is on us ☕️

Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.

Founded in 2013, Teamtailor has over 500+ co-workers.

Locations

• Stockholm, Sweden
• Madrid, Spain

Work Arrangement

• Remote status: Hybrid

Contact

• Daniel Spång
  • Team Lead - Onboarding Specialists
  • Success