About the Position

We are seeking a Customer Operations Advisor to join our team. This role involves providing excellent customer service and support, ensuring customer satisfaction and loyalty.

About the Company

Founded in 1999 in Istanbul, Natro provides international web hosting services with products such as domain name services, web hosting, server rentals and hosting, email services, and security solutions.

Established in 2004 in Izmit, Turhost offers services in domain registration, hosting, email services, virtual server services, streaming services, and online commerce projects.

Natro and Turhost are part of team.blue, one of Europe's leading digital service providers. The team.blue ecosystem consists of over 60 successful brands operating in 22 European countries. It provides more than 3.3 million SMEs with the products and services they need to succeed online, through expert teams and strong technological solutions.

The brands in the team.blue ecosystem offer traditional hosting services such as domain names, email, web hosting, e-commerce, and server hosting, as well as specialized SaaS products such as compliance, marketing tools, and team collaboration solutions.

Thanks to this wide range of products and services, team.blue is a strong partner for online businesses and entrepreneurs across Europe, offering the digital solutions they need under one roof.

Responsibilities

Timely and effective response to customer calls and written requests,
Accurate analysis of customer needs and provision of appropriate solutions and information,
Ensuring high customer satisfaction through accurate information transfer and quality service understanding,
Understanding the needs of potential customers and directing them to suitable products and services,
Problem-solving approach to customer issues,
Coordinating with relevant teams to conclude customer requests when necessary,
Staying updated on our products and services and accurately conveying this information to customers.

Requirements

Graduated from high school, vocational school, or universities in Computer, Electrical, Electronics, or Telecommunication departments,
Strong in customer communication and interpersonal skills,
Well-developed written and verbal communication skills,
Effective use of communication and presentation skills over the phone,
High persuasive ability, creative, and solution-oriented,
Team player,
Ability to work effectively in stressful and busy environments,
Proficient in MS Office programs and fast typing skills,
Preferably at least 2 years of experience in call center or similar customer service positions,
Knowledge and experience in internet and web hosting services,
Knowledge of domain management or previous experience managing a domain,
Experience with WordPress, Joomla, OpenCart, and similar script contents,
Ability to adapt to a 7/24 shift work schedule,
Preferably intermediate English proficiency,
Male candidates must have completed military service or have at least 2 years of deferment.

Diversity and Inclusion

Diversity and inclusion are at the core of our work culture. Beyond technical skills, we place great importance on mutual respect, open communication, and trust-based collaboration. We do not tolerate intolerance.

ESG

As team.blue, our responsibility to the environment and to each other is at the heart of everything we do. Our current Impact Report details our ongoing ESG efforts and sustainability goals.

For more information about our sustainability and positive impact efforts, you can review our team.blue Impact Report 2025.

Work Location

Istanbul, Turkey (On-site)
Izmit, Turkey (On-site)

Employment Details

Type: Full-time
Experience Level: Middle
Work Location Type: Hybrid
Experience Years: 1-3
Education Level: Secondary, Vocational, Bachelor

Customer Operations Advisor

Job description