About the Position

Customer Operations Associate (f/m/d)

Location

Berlin, Germany

Employment Type

Full time

Location Type

Hybrid

About the Company

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next.

About the Role

We are hiring Graduate Customer Operations Associates (f/m/d) to join our German Operations team in Berlin. This is an entry-level opportunity designed for recent graduates and junior professionals who are eager to start their career in FinTech. You will gain hands-on experience across customer operations, onboarding, compliance, and process optimization, building a strong operational foundation in a fast-paced, high-growth environment.

From day one, you’ll play a key role in ensuring a seamless, secure, and high-quality experience for our customers.

Responsibilities

Support and Guide Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email-providing clear solutions while building trust and confidence.
Think Investigatively: Not every case is straightforward. You’ll be trained to approach complex situations with curiosity and structure-identifying root causes, assessing potential risks, and escalating where needed.
Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows.
Optimise for Impact: Get hands-on with our internal tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience-and you’ll actively contribute ideas to make things better.

Requirements

You bring:

A Bachelor’s degree (or equivalent) in Business, Finance, Economics, Law, or a related field-or comparable practical experience
Native-level German (C2) and strong English skills (min. C1)
A strong interest in FinTech, financial processes, or operational excellence
A proactive, hands-on mindset and willingness to take ownership

In addition, here are the skills and attributes we are looking for:

Strong Communicator: You communicate clearly, confidently, and professionally in German - both written and spoken.
Structured & Detail-Oriented: You work methodically and ensure accuracy when handling data, documentation, and customer cases.
Analytical & Curious: You enjoy understanding processes, identifying patterns, and solving problems in a logical way.
Customer-Oriented: You approach situations with empathy and professionalism, always aiming for high-quality solutions.
Resilient & Organized: You can prioritize tasks, manage multiple cases, and stay calm in a dynamic environment.
Eager to Learn: You quickly adapt to new tools, technologies, and regulatory topics-and actively seek feedback to improve.

What You’ll Gain

A strong operational foundation in a leading European FinTech
Structured onboarding and hands-on training
Exposure to compliance standards, customer operations, and financial workflows
Clear growth paths within Operations, Compliance, Risk, or Product
Early responsibility and real impact from the start

What We Offer

Top-of-market compensation package, including equity.
Vibrant offices where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).

By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy.

Customer Operations Associate (f/m/d)

Job description