Customer Operations Manager

About the Position

We are seeking a Customer Operations Manager for our Cracow office, offering hybrid work options and a dynamic team environment.

Responsibilities

• Oversee and manage customer operations
• Ensure high levels of customer satisfaction
• Collaborate with cross-functional teams to improve processes

Requirements

• Middle level of experience
• Strong leadership skills
• Excellent communication and problem-solving abilities

We Offer

• Hybrid work options
• Opportunity to work in a thriving tech hub
• Be part of a team of over 150 professionals

About the Company

Our office in Cracow opened in 2022 as a small tech hub focused on developing the Keepit platform and supporting our global growth. Located at Długa 72, our office is a welcoming space that brings our teams together. We value collaboration and our core values – striving, uniting, caring, and exploring. These guide how we work every day: uniting as one team, striving for excellence, caring for each other and our clients, and exploring new ideas with curiosity and courage.

Office Traditions That Bring Us Together

• Seasonal Celebrations: Each summer and December, our Party Committee arranges unforgettable gatherings for all employees in Poland - events that are always filled with great memories and great company.
• Cake for Security: Here, data security comes with a sweet tradition. Leaving your laptop unlocked comes with one clear consequence: cake. The rule is simple: an unlocked screen means you owe cake. Sweet reminder, serious security.
• Sports Clubs: We believe movement builds energy and team spirit. In our Polish office, that means sports clubs you can actually join - a Running Club for those who like fresh air and kilometers, and a Football Club for team play and friendly competition.

Our Benefits

• Life Insurance
• Private Healthcare
• PPK Pension Plan
• Multisport Card Compensation
• Internal Sick Leave
• Generous Vacation Days
• English and Polish Language Classes
• KUP 50 For Applicable Roles