Customer Operations Specialist

About the Position

SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

We are currently seeking a Customer Operations Specialist to join our team in London.

Responsibilities

• Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers.
• Client Service: Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution.
• Contract Administration: Draft, process, and manage customer contracts within the financial customer information system.
• Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy.
• Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion.

Requirements

• At least 3 years of experience in a similar role, preferably in a middle or back-office environment.
• Strong numerical aptitude and attention to detail.
• Customer-focused with a proactive and well-organized approach.
• Ability to work independently and collaboratively in a dynamic environment.
• Language Proficiency: Excellent verbal and written communication skills.

We Offer

• Flexible Work Models: We trust our employees and offer a work environment that is well-balanced, productive, and fosters success.
• Personal Development: You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
• Agile Working Methods: Whether through scrum or design thinking, we solve exciting tasks together in teams.

About the Company

SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

If you have any questions, check out our FAQ page or call Anthony Mills at +44 207 550 5407.

For this vacancy, we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

Apply now »