Customer Operations Supervisor

About the Position

Customer Operations Supervisor | Careers at DP World

The Customer Operations Supervisor is responsible for overseeing the safe, efficient, and professional delivery of daily port and customer service operations. The role leads frontline teams, coordinates vessel turnarounds, manages operational resources, and ensures excellent customer service standards are always maintained. The postholder will monitor performance, support staff development, manage operational disruptions, and ensure compliance with health and safety, security, and company procedures.

Working closely with internal departments, ferry operators, contractors, and external stakeholders, the Customer Operations Supervisor plays a key role in delivering a safe, reliable, and customer-focused operation.

Responsibilities

• Supporting the Cluster Port Manager with port projects
• Overseeing annual leave
• Overseeing mid and end of year reviews
• Coordinating sickness review meetings
• Acting as Load controller for Isle of Man Sailings
• Providing on-the-ground support for Isle of Man Operations

Requirements

• Demonstrates strong leadership skills and leads by example, creating a positive and productive working environment.
• Possesses excellent communication and interpersonal skills, with the ability to engage effectively with colleagues, customers, and stakeholders.
• Can make confident decisions and remain calm under pressure in a fast-paced operational environment.
• Has the ability to motivate, develop, and manage team performance while addressing issues professionally and fairly.
• Is highly organized, proactive, and committed to maintaining safety, compliance, and high operational standards.

Nice to Have

• Full UK Driving License
• Right to work in the UK
• Ability to obtain security clearance

We Offer

• Competitive salary
• Opportunity to work in a dynamic, forward-thinking team
• Professional development and career growth

About the Company

At P&O Ferries, we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with. When we recruit, we want you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.