Customer Project Manager
Primary stack
Job description
About the Position
We are looking for a Customer Project Manager to join our team in Accra, Ghana. If you have a passion for leading customer projects, ensuring goals are met, and managing customer relations, this is the perfect opportunity for you.
Responsibilities
- Establish the project plan baseline: Define project scope, secure necessary resources and plans, and supervise all activities.
- Drive project execution: Track project activities, supervise and handle changes, conflicts, and critical issues.
- Handle project finance: Ensure financial system monitoring.
- Handle customer and partner engagement: Manage customer relationship-building confidence and trust, and ensure project progress.
- Secure delivery compliance: Ensure compliance with both contractual and business case requirements.
- Mentor the project team: Support their professional growth.
- Improve top and bottom lines: Manage project finances and identify and drive add-on-sales opportunities.
- Drive improvement activities: Related to risk assessments and risk management.
- Work closely with the account team: Be responsible for contract execution strategy, cost estimations, and time and resource planning.
- Develop the business: Participate in contract preparation and presales meeting planning.
Requirements
- Educational background: Bachelor or Master of Science in Engineering, Computer Science, or equivalent.
- Experience: Demonstrable experience of at least 5 years in a customer-facing project manager role, or equivalent leadership role towards telecom operators.
- Domain knowledge: Solid experience with Telecom BSS and product knowledge with Charging, Billing, Mediation, Catalog Manager, and Order Care.
- Project management: PMI© project manager certification (PMP) or equivalent.
- Skills: Proven problem-solving skills and good written and spoken communication.
- Languages: Proficiency in English is required; French and/or Arabic is a plus.
- Other: Experience related to project management methodologies, techniques, and tools.
We Offer
- Work environment: Join a team of diverse innovators at Ericsson.
- Growth opportunities: An outstanding opportunity to push the boundaries of what’s possible.
- Diversity and inclusion: We champion diversity and inclusion in everything we do.
About the Company
At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Join us and be part of a team that is shaping the future!
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Over the past 140 years, Ericsson has been at the forefront of communications technology. Today, we are committed to maximizing customer value by continuously evolving our business portfolio and leading the ICT industry.We are a global leader in delivering ICT solutions. In fact, 40% of the world’s mobile traffic is carried over Ericsson networks. We have customers in over 180 countries and comprehensive industry solutions ranging from Cloud services and Mobile Broadband to Network Design and Optimization.Our services, software and infrastructure — especially in mobility, broadband and the cloud — are enabling the communications industry and other sectors to do better business, increase efficiency, improve user experience and capture new opportunities.Ericsson has one of the industry’s strongest patent portfolios with a total count of over 39,000. R&D is at the heart of our business and approximately 23,700 employees are dedicated to our R&D activities. This commitment to R&D allows us to drive forward our vision for a Networked Society — one where everyone and everything is connected in real time — enabling new ways to collaborate, share and get informed.