Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Customer Project Specialist - Japan CX
Cisco is seeking a Customer Project Specialist to lead and manage the full lifecycle of customer-facing projects across Cisco technologies in Japan. This role ensures alignment with customer business goals and Cisco's strategic objectives.
Location: Tokyo, Japan
Job ID: 2011475
Employment Type: FULL_TIME
Work Location Type: Hybrid
Responsibilities
- Lead and manage the full lifecycle of customer-facing projects from initiation through planning, execution, and closure.
- Ensure alignment with customer business goals and Cisco's strategic objectives.
- Accountable for the successful execution of projects and programs, including scope, schedule, budget, quality, and customer satisfaction.
- Provide regular updates to Service Delivery Managers (SDMs) and Customer Experience Managers (CXMs).
- Manage project-level budget execution and ensure operational excellence.
- Oversee financial forecasting and reporting.
- Maintain compliance with delivery governance standards.
- Coordinate with vendor management teams to source bids, recommend partner selections, and create statements of work (SOW) and terms and conditions (T&Cs).
- Collaborate with SDMs for partner selection, SOW approval, and performance.
- Operate within industry methodologies such as PMI and Agile, and Cisco's operational processes.
- Maintain project governance by managing invoicing, payment tracking, and forecasting processes.
- Execute change management strategies to ensure operational discipline and adherence to Cisco's business standards.
- Apply AI and automation tools to streamline planning, reporting, risk detection, and closeout activities.
- Champion continuous improvement through lessons learned, retrospectives, and knowledge sharing across teams and engagements.
Requirements
- Minimum Qualifications:
- Bachelor's degree + 0 years of previous experience, or 4 years of related experience.
- Preferred Qualifications:
- PM CAPM certification preferred.
- Technical certification preferred (e.g., CCST Networking, CCST Security, CCNA).
We Offer
- Competitive salary and benefits.
- Opportunity to work in a dynamic and innovative environment.
- Professional development and growth opportunities.
- Collaborative and inclusive company culture.
About the Company
Why Cisco?
At Cisco, we are revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We have been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Apply now to join our team and be part of our mission to revolutionize the future.