Customer Quality Lead

About the Position

Customer Quality Lead

We are looking for a detail-oriented and analytical Customer Quality Lead to join our organization in La Tijera, Guadalajara, Mexico. This role acts as the key interface between customers and internal teams, handling quality issues, driving root cause analysis, and ensuring timely and effective corrective actions.

Responsibilities

• Serve as the primary quality contact for customers for all product-related issues.
• Lead investigations of customer complaints and warranty returns, including failure analysis of electronic components.
• Coordinate and drive 8D problem-solving processes to ensure timely containment, root cause identification, and corrective actions.
• Ensure compliance with automotive standards such as IATF 16949, ISO 9001, and customer-specific requirements.
• Monitor customer quality KPIs (PPM, warranty claims, complaints) and drive continuous improvement actions.
• PPAP submission into Customer Portal.
• Participation and coordination in customer audits and ensure closure of findings.
• Collaborate with cross-functional teams (Manufacturing, Engineering, Supplier Quality, R&D).
• Ensure proper documentation and communication of quality issues and resolutions.
• Analyze trends and implement preventive actions to improve product reliability and performance.
• Support field issue management and escalation handling.
• Establish and maintain strong customer relationships, conducting regular reviews of quality performance and improvement plans.

Requirements

• Bachelor’s degree in electrical engineering, Industrial Engineering, or related field.
• Understanding of: Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA), problem-solving techniques, automotive standards such as IATF 16949.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Organizational and project management skills.
• Effective cross-functional collaboration.
• Skilled in creating well-structured reports and visual presentations.

Nice to Have

• Experience managing Customer Portals (STLA, Ford, GM, Honda, Nissan).
• Strong Customer focus and communication skills.
• 6+ Years of experience in: Automotive industry, Quality and/or Customer Quality Roles, Electronic Products.
• Strong written and verbal communication skills in English.

We Offer

At AUMOVIO, we are committed to building an inclusive and discrimination-free ecosystem in Mexico. These principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

Ready to take your career to the next level? The future of mobility isn’t just anyone’s job. Make it yours! Join AUMOVIO. Own What’s Next.

About the Company

In September 2025, AUMOVIO emerged as a spin-off from Continental’s former Automotive group sector and has since established itself as an independent technology company. The company offers a broad portfolio for safe, exciting, connected, and autonomous mobility, including sensor solutions, displays, brake and comfort systems, as well as extensive expertise in software, architecture platforms, and advanced driver assistance systems for software-defined vehicles.

In fiscal year 2025, AUMOVIO generated sales of € 18.5 billion. Headquartered in Frankfurt am Main, AUMOVIO has around 82,000 employees at more than 80 locations worldwide.

Application Process

To apply for this position, you can use your AUMOVIO email address to apply directly through our internal portal. If you do not have an AUMOVIO email address, you can apply with your private email address. You will then receive all correspondence and the application status by email.

Please note that you can only apply via this portal if you are currently employed by AUMOVIO. If you are not yet an employee, we look forward to receiving your application via our external job portal.

Applications via the internal job portal will not constitute any legal rights or employment relationship.

Follow us on