Customer Relations Agent (Native English Speaker)

About the Position

Our client, a leading global financial services company, is currently seeking a proactive and talented Customer Relations Agent (Native English Speaker) to join their team in Limassol. In this full-time position, you will be responsible for maintaining customer relationships and providing excellent service to their English-speaking clients.

Reference #: GC006059

Responsibilities

• Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
• Deliver excellent customer service and ensure a positive customer experience.
• Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
• Identify and pursue sales opportunities and cross-selling within the existing customer base.
• Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.
• Record customer interactions and maintain relevant information in the customer system.
• Proactively communicate with customers about new products, services, and promotions.

Requirements

• Excellent communication skills in English, both written and verbal. Additional languages will be considered favourably.
• Customer-oriented mindset and strong problem-solving skills.
• Experience in a customer service or customer relations role is a plus.
• Familiarity with the financial sector and knowledge of investment products is a bonus.
• Good organizational skills and ability to multitask.
• Team player with the ability to work independently.

We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development within a dynamic, global company.
• A supportive and collaborative work environment that values diversity and inclusion.
• Access to advanced tools and resources to excel in your role.

About the Company

Join our global financial services company and be part of a team that values excellence in customer service and professional growth.

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