Customer Relations Executive

About the Position

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

We are looking for a Customer Relations Executive to join our fast-growing team in Zurich. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skills and experience, operational know-how, and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

Responsibilities

• Manage a portfolio of 200-300 clients who will be trading online through our platform.
• Provide daily operational and trading assistance to corporate clients.
• Act as an ambassador for the product and service at a customer-facing level.
• Resolve client issues as they arise.
• Promote the company offering and identify new opportunities to grow new and existing key accounts.

Requirements

• Fluency in English & Swiss-German.
• Strong written and verbal communication skills.
• Ability to excel within a busy client-facing environment with significant monthly workload peaks.
• Confidence in liaising and mediating between multiple internal departments to find solutions.
• Experience with Microsoft suite (particularly Excel).
• Interest in currency markets is helpful.

Nice to Have

• Sales skills / experience.
• Knowledge of FX.
• Knowledge of all products Ebury offers.

We Offer

• An impressive product suite including Supplier Payment Financing with more innovative and cutting-edge products.
• International development opportunities including attending global Boot Camps.
• Career development and progression: Some of our most experienced CRESs move into leadership positions.
• Dedicated Mentorship: Learn directly from experienced Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor-made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

About the Company

Ebury delivers sophisticated, integrated solutions - business accounts, hedging, and financing - on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organization. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Ines Figueiredo

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Important Security Notice for Job Applicants:

Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity.

Notice to Recruitment Agencies and Search Firms:

Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.

AI Transparency Statement:

Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.