Job Description, Responsibilities & Requirements
About the Position
Customer Service Administrator (6-month FTC)
Location: Dublin, Ireland
Work Model: Hybrid
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Responsibilities
- Provide first-level service support for all customers via telephone and email.
- Support in troubleshooting and resolving customer operational issues on Quadient’s hardware, software, and systems.
- Escalate issues to field-based engineers when appropriate.
- Keep the CRM updated, follow up on calls and requests quickly and efficiently.
- Manage admin duties such as the credifon system and other processes relating to our products.
Requirements
- Previous experience in a similar role, working in a client-facing technical service environment.
- Excellent phone skills, personable, and confident in talking to customers.
- Demonstrate a creative problem-solving approach.
- Organized, capable of managing multiple, simultaneous assignments.
- Self-motivated with the ability to work under pressure and meet challenging deadlines.
- Confidence in dealing efficiently with complaints and customer service issues.
We Offer
- Flexible Work: Hybrid work model blending office and remote setup.
- Endless Learning: Access to global growth opportunities through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access to our complimentary employee assistance program for mental health support.
About the Company
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.