Customer Service Administrator

About the Position

We are seeking a Customer Service Administrator to join our team in Warrington. This role is pivotal in providing full and comprehensive administration support for Engineers, Dispatchers, and Service Management for all service activities, nationally, to ensure the highest level of customer service is delivered and all KPIs are achieved.

Responsibilities

Main Duties

• Processing and control of subcontract orders and invoicing
• Preparation of SAP quotations for external repairs
• Raising any necessary Credits and Debits
• Raising Purchase Orders for suppliers, follow up, control, and monitor
• Promote health, safety, and welfare, champion a safety-first culture within our business

Team Responsibilities

• Build a strong and positive relationship with customers, engineers, and colleagues
• Processing service reports through to invoice
• Invoice queries and resolution/escalation as required
• Proactive follow-up of quotations raised for external repairs
• Control and resolution of all SAP error reports
• System cleansing as required referring to the error logs
• Allocate and order subcontracted work
• Handling and logging of customer calls efficiently and by agreed procedure
• Ensure all Customer Processes are followed and SLAs are adhered to
• Maintain and amend Customers CRM database

Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM.

Requirements

Role Requirements

• Ability to work under pressure and in a fast-paced environment
• Good organizational and multi-tasking skills
• Ability to communicate on multiple levels
• Strong admin experience
• SAP experience is a plus
• Excel & Word experience

Competencies Required

• Adaptability
• Attention to Detail
• Flexibility
• Influencing
• Integrity
• Resilience and Tenacity

We Offer

• Competitive salary
• Opportunity to work in a dynamic and supportive environment
• Professional development opportunities

About the Company

Jungheinrich UK Limited is an Equal Opportunities Employer which recognizes the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status, and gender reassignment.