About the Position

Customer Service Advisor (English Speaker)

Location: Porto, Portugal

Company: Farfetch

Type: Hybrid

About the Role

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and boutiques. As a Customer Service Advisor, you will be the face and voice of Farfetch strategic partners, providing exceptional service to our customers.

Responsibilities

Be the first point of contact for our customers, providing optimum service across multiple channels (email, phone, and chat).
Provide information and advisory on products and services.
Take ownership of case resolution, finding the best solutions according to company processes and guidelines.
Manage demanding customers with professionalism and emotional intelligence.
Advocate for customer needs, working with other internal teams.
Manage your own development and support others to maximize team potential.
Contribute to a great work environment and align with Farfetch and strategic partners' values.

Requirements

Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment.
Excellent English proficiency in written and spoken form.
Good IT skills (both customer service specific and Windows packages).
Excellent communication skills with the ability to resolve complex customer issues.
Natural multi-tasking ability with an excellent eye for detail, critical thinking, and good organizational skills.
Passionate and knowledgeable about sports and sportswear is a plus.
Self-driven person and a strong team player.
Available to work on late shifts.

We Offer

Training opportunities
Flexible benefits program

About the Company

Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are committed to providing a diverse and inclusive workplace.

Equal Opportunities Statement

Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

Scam Disclaimer

Please be aware that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch. Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Service Advisor (English Speaker)

Job description