Job Description, Responsibilities & Requirements
About the Position
Customer Service Advisor (French Speaker)
Porto
Farfetch - Operations – Customer Service
Fixed-term / Hybrid
About the Role
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
Responsibilities
- Respond to Customer Inquiries through several channels (Chat, Email, and Telephone);
- Provide information with regards to products and services and other related inquiries;
- Be the face of Farfetch to our customers and partners alike.
Requirements
- Experienced in customer service (1 year), in a fashion environment;
- Fluent in English and French (mandatory);
- Proficient in the use of IT systems, both customer service specific and Windows packages;
- Experience with written skills;
- Experience with listening;
- Knowledgeable of fashion/fashion brands;
- Exceed customers' expectations.
Nice to Have
- Experience with additional languages;
- Experience with CRM tools.
We Offer
- Health insurance for the whole family;
- Flexible working environment and well-being support and tools;
- Extra days off, sabbatical program, and days for you to give back to the community;
- Training opportunities;
- Flexible benefits program.
Equal Opportunities Statement
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
Scam Disclaimer
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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